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READ CAREFULLY BEFORE APPLYING

Back on Track Chiropractic is looking for an outgoing, confident, motivated, and proactive person to join our growing team. This is not a sit-behind-the-desk-all-day position. We are looking for someone with a take-charge personality who enjoys staying busy, interacting with people, solving problems, and taking ownership of their role. Our ideal team member doesn't wait to be told what to do—they notice what needs to be done and step up to make it happen. You may be a great fit if you are someone who: Takes initiative without needing constant direction Naturally steps up when something needs to be handled Is confident communicating with patients and coworkers Has leadership qualities and enjoys taking ownership Is energetic, positive, and genuinely enjoys people Can confidently guide conversations and help patients stay on track Thrives in a fast-paced environment Can juggle multiple responsibilities without becoming overwhelmed Is comfortable being on their feet and moving throughout the office Is dependable, punctual, organized, and detail-oriented Looks for solutions instead of waiting for someone else to solve the problem Wants to grow personally and professionally If you prefer a quiet desk job, need frequent direction, or are uncomfortable taking initiative, this position will likely not be the right fit. Who We Are At Back on Track, we are passionate about helping our patients restore their health and improve their quality of life through natural healthcare. We strive to uncover each patient's individual needs, goals, and obstacles and inspire them to live healthier, more fulfilled lives. Our team values integrity, accountability, growth, excellent communication, and genuine relationships with our patients and each other. We hold ourselves to high standards. We recognize that our approach may not resonate with everyone, and we're okay with that. We want to attract patients—and team members—who believe in taking an active role in creating better health. We're growing, and we want someone who is excited to grow with us. There is an opportunity for the right person to take on increased responsibility and leadership as our team expands. What You'll Do This role combines front-desk responsibilities, patient communication, scheduling, administrative duties, and hands-on support throughout the office.

Responsibilities include:

Create a warm, energetic, and welcoming experience for patients Check patients in and out Answer phones and text messages professionally and confidently Schedule appointments and coordinate patient care schedules Help patients make and keep appointments Schedule patients throughout their recommended care plans Room patients and assist with patient flow Assist with therapies Enter charges accurately Follow up with leads and prospective new patients Contact patients who have fallen out of care Encourage patient testimonials and referrals Help keep the office organized, clean, and running efficiently Identify scheduling or patient-flow issues and proactively help solve them Support the doctor and team wherever needed Maintain accurate filing and documentation Follow all HIPAA requirements Help drive office growth, patient retention, and production Step up and take ownership when something needs attention Our expectation isn't simply that you complete your assigned tasks. We want someone who learns the office, understands the bigger picture, and actively looks for ways to make the team and patient experience better.

What We're Looking For Required:

Professional attitude and appearance Excellent verbal and written communication Strong customer-service skills Dependability and punctuality Confidence interacting with many different personalities Ability to multitask and prioritize in a busy environment Strong organizational skills Attention to detail Ability to be resourceful and proactive when problems arise Willingness to take initiative Ability to receive feedback and implement it Positive, team-oriented attitude Comfortable being active and on your feet throughout the workday High school diploma or equivalent

Preferred:

1+ year customer-service experience 3+ years computer experience Previous leadership, management, hospitality, sales, or high-volume customer-service experience No previous chiropractic or healthcare experience is required. We can teach you chiropractic—we can't teach you to care, take initiative, or bring great energy to the team. Schedule Our regular office hours are:

Monday-Thursday Patients:

9:00 AM-1:00 PM and 3:00 PM-6:00 PM Team members arrive approximately one hour before the first patient. The midday break includes approximately 30-60 minutes for lunch, with the remaining time used for administrative work, patient follow-up, and preparing the office. Occasional Fridays or weekends may be required with sufficient notice. Most holidays off + regular 3-day weekends! Applicants must be able to commit to the required working hours and should be looking for a position they can grow in for at least two years. Compensation & Benefits $18.00-$20.00 per hour , based on experience and fit.

Benefits include:

Paid time off Bonus opportunities Uniform allowance Complimentary chiropractic and physical therapy for you and your immediate family Employee discounts Professional growth opportunities Before You Apply We aren't looking for someone who simply wants \"a job.\" We're looking for someone who wants to become an important part of a growing practice —someone who takes pride in their work, builds genuine relationships with patients, supports their teammates, and isn't afraid to step up and lead when needed. We take our team culture seriously and want to make sure this position is a great fit for both you and our office.

Our hiring process includes:

Submit your resume through Indeed. Initial phone interview - We'll get to know you, your experience, what you're looking for, and what motivates you. In-person interview - Selected candidates will meet with our team and learn more about the position and our office culture. Personality and work-style assessments - Candidates moving forward in the process will complete a short set of assessments that help us better understand communication style, strengths, work habits, and overall team fit. Final selection and offer. We aren't looking for someone who simply wants \"a job.\" We're looking for someone who wants to become an important part of a growing practice. If you're a self-starter, go-getter, natural problem solver, and people person who enjoys staying busy, taking ownership, and making things happen, we'd love to hear from you. If you cannot commit to the listed working hours or are not looking for a position where you can grow with us for at least two years, please do not apply.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

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Patient Experience Coordinator