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Now viewing: Patient Care Coordinator
DE
Dental Expressions
Patient Care Coordinator
Job Description
Job Overview We are seeking a dedicated and compassionate Patient Care Coordinator to join our privet parctice. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to follow-up care. Your energetic approach and attention to detail will help foster positive patient relationships, streamline administrative processes, and uphold the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to make a meaningful difference in patients' lives while supporting the efficient operation of our Dental practice. Responsibilities Manage patient appointments by scheduling, rescheduling, and confirming upcoming visits using Dentrix and Weave. Serve as the first point of contact via phone and client communication channels, providing friendly, clear, and professional assistance to patients and visitors. Maintain accurate patient records by updating electronic health records (EHR) and ensuring compliance with health regulation policies. Assist with medical administrative support tasks such as verifying insurance coverage, processing billing information, and handling health insurance inquiries. Communicate effectively with referral offices, patients, and insurance companies to coordinate care and resolve issues promptly. Uphold patient confidentiality at all times by following strict privacy protocols and maintaining secure documentation practices. Support office operations by managing correspondence, typing reports, and organizing medical documentation efficiently. Qualifications Proven experience working in a dental office or healthcare setting with strong knowledge of medical terminology. Proficiency in Dentrix. Knowledge of health regulation policies and health insurance procedures to ensure compliance and accurate processing. Excellent customer service skills with the ability to communicate clearly via phone, email and in person. Strong organizational skills with attention to detail in maintaining electronic health records (EHR) management and client communication. Ability to handle sensitive information discreetly while maintaining patient confidentiality. Previous office experience preferred, along with familiarity using medical administrative support tools such as typing and data entry. Join us in delivering exceptional patient care through energetic engagement, meticulous organization, and a passion for supporting health and well-being!