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Program Director - LHH & PAS

CAPROCK HOME HEALTH SERVICES INC. - 3.7

Abilene, TX Job Details Full-time 5 hours ago Qualifications Collaborate with healthcare professionals Staff performance monitoring Home care experience Spanish Customer communication Committee work Staff supervision Program management Microsoft Excel LVN RN License Quality of care (regulatory compliance area) Team leadership Regulatory compliance Social service program staff supervision Customer satisfaction tracking Health information compliance monitoring Healthcare documentation compliance audits Medical billing compliance checks Patient complaint handling Quality control audit High school diploma or GED Schedule management Clinical staff training Corporate training program coordination Data management Public Health Social service program quality assurance Driving Clinical program monitoring Full Job Description Make a Difference with Caprock Home Health! Are you compassionate and caring? Do you want to positively impact people's lives? At Caprock Home Health, our mission is to ensure clients remain safe, comfortable, and independent in their own homes. About Us Caprock Home Health has been family-owned and operated for nearly 40 years, proudly serving as the largest family-owned home health provider in Texas. We foster a supportive, family-oriented environment for our staff and clients alike. If you're ready to make a difference, join our team today and explore the rewarding opportunities at Caprock Home Health!

Position Summary :

The Program Director LHH and PAS is responsible for creating a compassionate and client-focused atmosphere while ensuring compliance with Texas Health and Human Services (HHSC) regulations for Licensed Home Health (LHH) and Personal Assistance Services (PAS).

Key Responsibilities :

Staff Management :

Assist the Administrator in recruiting, training, and evaluating staff to ensure qualifications, values, and competencies meet program standards. Identify training needs and coordinate in-service programs with corporate management and the Administrator. Supervise staff to meet deadlines and ensure compliance with program guidelines and regulations.

Compliance and Monitoring :

Oversee daily compliance with HHSC policies, including tracking service requests and ensuring timely resolution. Implement and manage systems to process referrals and service requests efficiently. Monitor EVV (Electronic Visit Verification) compliance and ensure proper documentation, billing, and payroll processes.

Client Care :

Ensure Individual Plans of Care (IPC) are executed as written, with real-time monitoring of services. Address service interruptions promptly and maintain minimal disruptions for clients. Communicate changes to clients and ensure backup services are available.

Clinical Coordination :

Collaborate with RNs to schedule visits (annual, orientation, complaint, supervisory, IDT) and ensure client care meets clinical guidelines. Work closely with the Supervising RN to provide clinical guidance and address nursing needs.

Quality Assurance and Auditing :

Conduct monthly audits of client files to ensure compliance and quality care. Participate in QAPI (Quality Assurance and Performance Improvement) committee reviews and oversee client satisfaction surveys. Audit new hires to ensure compliance with background checks and other regulatory requirements.

Complaint Management :

Investigate, document, and resolve client complaints in collaboration with the Administrator. Maintain a complaint log and ensure timely follow-up.

Stakeholder Communication :

Build relationships with case management agencies, and other stakeholders. Collaborate with interdisciplinary teams to meet program objectives.

Skills and Abilities :

In-depth knowledge of Texas LHH and PAS licensing regulations, EVV guidelines, and program requirements. Strong leadership, organizational, and problem-solving skills. Ability to train and monitor staff for compliance with program policies. Proficiency in Microsoft Office (Word, Excel) and data management systems. Effective written and verbal communication skills; Spanish proficiency is a plus.

Qualifications :

General :

Clear criminal background and good driving record.

Physical :

Ability to travel to clients' homes and perform personal assistance services, including lifting up to 50 pounds. Capability to work in various physical and environmental conditions.

Education and Experience :

Bachelor's degree in social services, medical services, public health, or a related field, OR RN/LVN licensure, OR Associate's degree with two years of supervisory experience in healthcare, OR High school diploma/GED and equivalent supervisory experience. Prefer at least two years of supervisory experience in home care, healthcare, or social services.