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Medical Assistant / Patient Liaison Sculpt MD MedSpa |

Livermore, California Job Type:

Full-Time |

In-Person Schedule:

Monday-Friday, 9:00 AM-6:00 PM (1-hour unpaid lunch)

Compensation:

$29 per hour, depending on experience and qualifications

Location:

Livermore, California About Us Sculpt MD MedSpa is a growing medical aesthetics and wellness practice specializing in hormone optimization, medical weight loss, regenerative medicine, sexual wellness, laser treatments, injectables, body contouring, and advanced aesthetic services. We are seeking an experienced, motivated, and patient-focused Medical Assistant / Patient Liaison to join our team. This is a dynamic, hands-on position that combines clinical medical assisting, aesthetic treatment support, patient coordination, sales, and administrative responsibilities. The ideal candidate is confident assisting medical providers, comfortable discussing treatment options and pricing with patients, and passionate about delivering exceptional patient care. We are looking for someone who is professional, dependable, organized, sales-minded, and eager to grow with our practice. Comprehensive training will be provided on our clinic's protocols, equipment, services, systems, and patient care standards. Key ResponsibilitiesClinical & Medical Assisting Duties Assist physicians and medical providers during patient visits, consultations, and procedures. Prepare patients for medical, wellness, and aesthetic treatments. Assist with CoolSculpting treatments and perform authorized treatment-related duties within California scope-of-practice requirements. Assist licensed medical providers with laser, light-based, and other energy-based aesthetic procedures. Prepare and apply topical numbing agents when legally authorized and appropriately supervised. Prepare, draw up, and administer permitted injections under appropriate provider orders and supervision, consistent with California law. Perform blood draws and phlebotomy when appropriately certified and authorized. Assist with prescription requests, medication refill coordination, and pharmacy communications under licensed provider direction. Obtain patient vital signs, medical histories, and relevant clinical information. Assist with patient intake, medical consent forms, and treatment documentation. Provide approved pre-treatment and post-treatment instructions to patients. Prepare, clean, sanitize, and organize treatment rooms and medical equipment. Maintain medical supplies, monitor inventory, and assist with ordering. Document patient information accurately in electronic medical records. Follow HIPAA, OSHA, infection control, and all applicable patient safety protocols. Support providers and clinical staff to ensure efficient daily operations. Patient Liaison, Sales & Front Desk Responsibilities Professionally greet and check in patients, ensuring a welcoming and positive experience. Schedule appointments, coordinate provider calendars, and assist with patient scheduling needs. Explain available treatments, services, pricing, memberships, and packages to prospective and existing patients. Educate patients on approved treatment information and coordinate clinical questions with licensed providers. Assist patients with selecting treatment packages based on provider recommendations and their individual goals. Process payments, prepare invoices, and assist patients with available financing options. Answer incoming phone calls, text messages, emails, and patient inquiries promptly and professionally. Conduct patient follow-up calls and assist with lead nurturing. Support patient retention, reactivation, and ongoing treatment coordination. Assist with converting patient inquiries and consultations into scheduled appointments and treatment purchases. Help open and prepare the clinic for daily operations. Maintain a professional, organized, and welcoming environment. Administrative & Operational Responsibilities Utilize electronic medical record (EMR) systems for patient documentation, scheduling, and record management. Process transactions, invoices, and other financial records using QuickBooks. Maintain accurate and confidential patient records. Coordinate with providers and team members to ensure efficient patient flow. Assist with tracking patient follow-ups, treatment plans, and outstanding administrative tasks. Support inventory management, supply ordering, and equipment maintenance coordination. Assist with general office operations and other administrative responsibilities as needed. Required Qualifications Medical Assistant certification or documented completion of a qualifying Medical Assistant training program. Minimum 2 years of Medical Assistant experience. Minimum 1 year of sales or patient-facing treatment sales experience. Previous CoolSculpting training and hands-on experience. Documented laser safety training and relevant aesthetic device experience; clinical duties must remain within California scope-of-practice requirements. Experience working in a medical spa, wellness clinic, hormone clinic, weight loss clinic, or similar medical environment. Familiarity with hormone replacement therapy (HRT), medical weight loss, wellness, aesthetic treatments, or related services. Proficiency with QuickBooks. Experience with phlebotomy and blood draws, with appropriate California certification or authorization. Strong understanding of medical terminology, infection control, and patient care. Excellent customer service, interpersonal, and communication skills. Strong organizational skills with the ability to multitask and prioritize responsibilities. Comfortable working in a fast-paced clinical and patient-facing environment. Ability to confidently discuss services, pricing, and treatment packages with patients. High attention to detail, professionalism, reliability, and discretion. High school diploma or equivalent. Preferred Qualifications Current California Certified Phlebotomy Technician (CPT I) certification or higher, as applicable. Hands-on experience with CoolSculpting Elite. Experience assisting with aesthetic treatments, cosmetic injectables, and laser procedures. Experience with hormone replacement therapy, injectable wellness treatments, and medical weight management. Experience with patient financing, treatment package sales, and patient retention. Familiarity with PatientNow, Practice Fusion, or similar EMR systems. Current BLS/CPR certification. Previous experience working in a combined clinical and patient liaison role. Training & Professional Development At Sculpt MD MedSpa, we believe in investing in our employees and providing the tools and resources necessary for long-term success. All new employees will receive comprehensive onboarding and hands-on training in our clinical workflows, treatment protocols, equipment, patient care standards, administrative systems, and service offerings. Ongoing training and professional development opportunities will be available to help employees expand their knowledge, improve their skills, and grow within the practice. Training does not replace any professional license, certification, or authorization required by California law. Performance Reviews, Compensation Growth & Bonuses We recognize and value employees who demonstrate exceptional performance, dedication, teamwork, and a commitment to providing outstanding patient care. Employees will participate in structured performance evaluations according to the following schedule: 3-

Month Review:

Initial performance evaluation, training progress assessment, and review of job expectations. 6-

Month Review:

Performance evaluation, skills assessment, professional development discussion, and compensation consideration. 12-

Month Review:

Comprehensive annual performance evaluation, compensation review, and consideration for additional responsibilities or advancement.

Annual Reviews Thereafter:

Performance and compensation reviews every 12 months. Performance-Based Bonus Opportunities Eligible employees may have opportunities to earn additional compensation through performance-based bonuses. Bonus consideration may be based on: Individual performance and productivity. Patient satisfaction and quality of care. Patient retention and treatment coordination. Sales performance and achievement of established goals. Teamwork, reliability, and operational efficiency. Overall clinic performance. Compensation increases and bonuses are based on performance, eligibility, and business needs and are not automatically guaranteed at each review. Employee Benefits Eligible employees receive the following benefits, subject to applicable plan terms and eligibility requirements. Benefits available after the 90-day introductory period: Health, dental, and vision insurance. Paid holidays. Paid time off (PTO). Employee treatment discounts — cost plus 20% on eligible treatments. Employee discounts on select products, subject to company policy. Performance-based bonus opportunities. Ongoing professional training and development. Opportunities for career advancement. California paid sick leave is provided in accordance with applicable state and local law and is not conditioned on completing the 90-day introductory period. Hiring Process Qualified candidates will participate in an interview and evaluation process, which may include: Initial candidate screening. In-person interview with management. Verification of relevant certifications, training, and experience. An in-person observational shadowing session to evaluate communication, professionalism, and compatibility with our clinical environment. Any shadowing or working interview will comply with applicable California wage-and-hour requirements, patient privacy standards, and clinical scope-of-practice limitations. What We're Looking For We are looking for someone who brings more than clinical experience to the position. Our ideal candidate is someone who: Takes initiative and is comfortable working independently while collaborating with a team. Has a genuine passion for medical aesthetics, wellness, and patient care. Is confident, personable, and comfortable communicating with patients. Understands the importance of patient relationships, retention, and service excellence. Has a sales-oriented mindset while maintaining ethical, patient-centered care. Is organized, detail-oriented, and capable of balancing clinical and administrative responsibilities. Is dependable, adaptable, and eager to learn new procedures and technologies. Takes pride in maintaining a professional, efficient, and welcoming clinical environment. Is interested in growing professionally and contributing to the long-term success of the practice. Join Our Team If you are an experienced Medical Assistant who enjoys combining hands-on patient care with medical aesthetics, wellness, patient engagement, and professional growth, we would love to hear from you. Apply today and become part of the Sculpt MD MedSpa team in Livermore, California!

Pay:

$29.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid sick time Paid time off Vision insurance

Experience:

Med spa: 1 year (Required)

Medical Assistant:

1 year (Required)

Wellness:

1 year (Required)

License/Certification:

CoolSculpting Training (Required) Certified Aesthetic Laser Operator (Required)

Work Location:

In person