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GENERAL DESCRIPTION
HIM Front Desk:
first responder to incoming phone calls; Logs and tracks medical records coming into the department; performs quality review on imported documents to EHR, retrieves and releases medical records in responses to internal/external requests for records. Performs other duties of the position as delineated in the competencies.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of federal and state laws governing confidentiality of substance abuse medical records preferred
- Ability to make decisions regarding release of information in accordance with the law in complex circumstances.
- Ability to effectively communicate with all internal and external customers, including, but not limited to, attorneys, the courts, law enforcement and investigators, funders, insurance companies, etcetera
- Computer literate: MS Word application (minimum) and able to adapt to e-systems
- Ability to effectively prioritize multiple tasks
- Knowledge of principles of health information management
- Ability to meet benchmark goals in all areas of measured task
- Ability to make appropriate independent decisions
ESSENTIAL JOB FUNCTIONS
Communication:
- Answers phone in timely manner
- Addresses all internal and external customers with respect and courtesy
- Maintains confidentiality of medical records according to established policies, procedures, and Confidentiality Agreement
- Identifies need for operational supplies and inputs data in Vendor e-system
File Room:
- Accurately files and retrieves records
- Utilizes out guides according to Established procedure
- Purges file room and accurately logs records for internal & external storage
Incoming/Outgoing Client Record:
- Logs all incoming client records in Avatar Chart Locator
- Effectively utilizes Avatar and other System applications and reports systems problems to IT-as needed Internal Requests
- Demonstrates timely response to internal requests for records and copies
- Records based on HIPAA "minimum necessary requirements." Release of Information
- Validates authorization forms accurately, processes request for client information within appropriate/legal timeframe
- Exchanges client information to external requesters only as necessary and with client authorizations, or as otherwise permitted by law
- Retrieves appropriate information according to client authorization for release of information and provides customers with legible copies in accordance with 42 CFR, Part 2
- Logs all request for client information in the ROI database in a timely manner
- Validates and processes request according to 42 CFR Part 2; effectively communicates with the requestor, client and programs as necessary to Meet all customer needs
- Transmit electronic records with encryption method Quality Review (QR)
- Reviews all scanned incoming records with accuracy
- Correct images, dates, ID numbers, and document types in accordance with policies and procedures
- Effectively catalogs records into correct document types per department policies
- Communicates with Lead and other Management staff on corrections and process