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SurgCare Customer Representative- CPRH PACU Carle Health - 3.8 Peoria, IL Job Details Full-time $15.74 - $25.50 an hour 10 hours ago Benefits Health insurance Qualifications Collaborate with healthcare professionals In-person patient registration Customer records maintenance Record keeping Direct patient care Patient flow optimization Vital signs HIPAA compliance Medical procedure assistance Phone communication Greeting customers HIPAA Assisting with diagnostic tests and procedures Maintenance Schedule management Team training Organizational skills Stocking Medical assisting Handling patient inquiries Clean workspace maintenance Patient escort assistance Guest direction assistance Entry level Cross-functional communication Office phone management Healthcare facilities housekeeping

Full Job Description Overview:

To provide patients and families a good first impression and personalized welcome to the organization. To ensure a positive experience for patients and their families by assisting in the process flow activities.

Responsibilities:

Ensures the timely and accurate check-in of patients or families in a professional manner. Coordinates flow of patients, families and visitors to appropriate areas in the department and hospital. Provides the customer with the appropriate paperwork. Greets patients, families and visitors promptly and appropriately in a courteous manner, determining their need for assistance including directions, an escort, or transportation to the appropriate department. Maintains a polite and courteous manner in all situations dealing with customers. Identifies customers with special needs and communicates these needs to the appropriate person. Demonstrates problem solving and critical thinking skills Displays an ability to learn rapidly and adapt quickly to changing situations: receptive to new ideas Understands the operations of all procedural areas and facilitates the continuous flow of interdisciplinary communication. Demonstrates ability to effectively communicate information given by the procedural rooms, doctors and nurses to the families Accurately documents information regarding family/customer communication Prioritizes phone calls and paging in times of high volume and continuously throughout the day Able to set up for the day to be prepared for patient flow and anticipates increased needs by families during periods of high volume Will coordinate breaks and lunches with registrars and his/her self around patient flow Contacts family member promptly and can communicate information clearly and succinctly. Demonstrates a courteous manner during periods of high volume phone calls and traffic at the desk. Demonstrates professionalism when communicating with doctors Strives to maintain the HIPAA regulations when providing information to families Checks all waiting areas periodically during the day to make sure patients are comfortable and not overlooked. Is sensitive to nonverbal cues of patients and families and initiates appropriate action to ensure patient satisfaction. Is sensitive to the interdependence of surgery volunteers and Surgical Services and promotes positive relationships. Monitors wait time of patients and families and initiates appropriate action at targeted time. Performs a variety of clinical or clerical support functions to assure smooth and efficient flow of department processes. Demonstrates wise use of time, supplies and other resources to promote responsible and cost effective services Assists the clinical areas with routine duties such as maintenance, cleaning, and record keeping Supports the clinical staff through the performance of ancillary procedures such as taking vital signs, assist with changing clothes and any other patient need identified Sees that proper equipment is in the patient care area such as SCD machine, inspirometer, and others as needed Attends department meetings or education days as required Uses downtime to improve department appearance, stock, clean and to assist other healthcare members with their workload Is flexible and adapts to rapidly changing department needs Contributes to department and organizational goals Actions and behavior support the department code of conduct, UPH Core Values and Mission Is self-directed and self-sufficient; works productively to ensure department needs are met Takes ownership for problem solving and own actions; tries to do own work better each day Holds peers accountable for quality work Is courteous, friendly, helpful and respectful to others Readily shares knowledge with others; assists with department orientation including professionally trained staff Makes customers feel welcomed such as interns, residents, students Is seen as trustworthy, dependable, reliable Accepts and supports change Maintains technical skills related to multiple specialty procedural needs Offers suggestions to improve operations Offers suggestions to provide for appropriate staffing Assesses and interprets schedule to identify and initiate appropriate action Knowledgeable and skilled in the sequencing of activities related to surgery and anesthesia

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Carle Health Company Overview:

Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: .

Salary Range:

The compensation range for this position is $15.74per hour - $25.5per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.