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Veterinary Client Liaison- Medical Oncology & Radiation Oncology NorthStar

VETS - 3.1

Robbinsville, NJ Job Details Full-time $20 - $31 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Uniform allowance Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Referral program Retirement plan Qualifications Animal hospital experience Electronic health records (EHR) management Phone communication High school diploma or GED Bachelor's degree Attention to detail Customer relationship management Telephone systems Managing patient records Office phone management Quality data entry Customer data entry

Full Job Description Summary:

The main role of the Client Liaison is to help keep communication clear and organized between pet parents, doctors, hospital staff, and referring veterinarians. The Client Liaison should be able to perform all duties outlined in the CSR job description and provide support to CSRs and other front office team members as needed. Client Liaisons work closely with doctors, reception, and the nursing team to make sure admits, discharges, and appointments are prepared in advance, accurate, and organized. They also review and audit patient service and treatment charges to help make sure services provided are accurately reflected in the patient's record and charges. This role requires strong communication skills, professionalism, accuracy, attention to detail, and the ability to work well with different teams across the hospital. A Client Liaison must possess a strong ability to prioritize tasks.

Skills :

Must understand and excel at all skills required to obtain CSR level 3 The ability to always deliver gold standard customer service Must possess above average communication skills Ability to answer basic medical questions Must possess a great attention to detail Must always maintain a high level of professionalism Must possess excellent multitasking skills

Knowledge :

Must be proficient in all aspects of current Electronic Medical Records system (EMR) Must meet all skill requirements of a Level 3 CSR and understand all front office procedures Must be proficient in utilizing phone system Must have some basic knowledge of veterinary medicine Responsibilities (including but not limited to: ) Facilitating communication between clients, Doctors (both internal and referring) and all other staff. Maintenance of assigned department schedule(s) including creation of appointments and reschedules Managing department sympathy cards and making sure they are mailed within one week of the patients passing Obtaining and organizing medical records Answering incoming phone calls Relaying of test results to clients if requested by Doctor Checking charges for hospital patients and department discharges Assistance with creating estimates for procedures Obtaining deposits as needed Updating owners and referring Veterinarians on patient status, obtaining photos if requested Maintaining a strong relationship with referring Veterinarians and their hospital staff Making sure all medications and discharge instructions are ready 2 hours prior to patient departure Preparation of department admission paperwork, including online consent forms 2 days prior to scheduled drop off date. Promote goodwill and represent both the specialty services and NorthStar VETS with professionalism and pride. Respond to all communication with clients, staff and referring veterinarians including voicemails and emails in a timely manner. Support Client Experience and service needs by providing relief coverage for Client Experience Representatives as needed to support hospital operations.

Personal Attributes :

A Client Liaison must demonstrate professionalism and courtesy at all times. Exceptional communication and interpersonal skills are essential for success in this role. Client Liaisons must excel at prioritization and time management in a fast-paced environment. They play a vital role in facilitating effective communication among NorthStar staff, clients, and referring veterinarians, and must maintain a clear understanding of this integral responsibility. Additionally, Client Liaisons should exhibit cultural awareness and sensitivity, serving as role models who embody NorthStar's core values in every interaction.

Job Environment :

The work environment is fast-paced and requires strong multi-tasking abilities. Client Liaisons spend a significant portion of their time at a workstation utilizing the computer and phone, which may occasionally result in muscle strain or eye fatigue. The workspace is a communal area with high foot traffic, requiring focus and adaptability. This role also demands strict adherence to deadlines and a high level of accuracy and attention to detail in all data entry tasks.

Education:

High school diploma required, Bachelor's Degree preferred. Minimum of 3 years veterinary experience and a level 3 CSR skillset equivalency.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Ability to sit, stand, and move about the front desk area for extended periods of time
• Ability to use a computer, phone, and other office equipment with repetitive hand and wrist movements
• Ability to communicate clearly and effectively in person and over the telephone
• Ability to occasionally lift, carry, or move items such as files, mail, or packages weighing up to approximately 25 pounds
• Ability to bend, reach, stoop, and stretch as needed to perform job duties
• Ability to work in a fast-paced environment with frequent interruptions
• Ability to tolerate exposure to animal dander, odors, noise (including barking and meowing), and cleaning products commonly found in a veterinary hospital setting Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Type:

Full-time Pay:

$20.00 - $31.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Parental leave Referral program Retirement plan Uniform allowance Vision insurance Ability to

Commute:

Robbinsville, NJ 08691 (Required) Ability to

Relocate:

Robbinsville, NJ 08691: Relocate before starting work (Preferred)

Work Location:

In person