Duties:
- Assist customers in selecting and fitting eyeglasses and contact lenses based on their prescription and personal preferences.
- Take accurate measurements of customers' eyes and facial features to ensure proper fit and alignment of eyewear.
- Educate customers on lens options, coatings, and treatments to help them make informed decisions.
- Process orders for eyewear, including verifying insurance coverage, submitting claims, and handling payment transactions.
- Adjust and repair eyeglasses as needed to ensure optimal comfort and functionality for customers.
- Maintain accurate and up-to-date medical records and billing information for each customer.
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall satisfaction.
Experience:
- Previous experience working as an optician or in a similar role within the optical industry is not necessary. On-the-job training available.
- Proficiency in medical billing procedures and knowledge of insurance plans related to vision care.
- Familiarity with retail math concepts to assist customers with pricing, discounts, and promotions.
- Knowledge of aseptic technique for maintaining a clean and sterile environment when handling contact lenses.
- Experience using electronic health record systems.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Retail management experience is a plus.
- Experience working with senior care patients is preferred.
Note:
This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the employer.
Job Types:
Part-time, Full-time Benefits:
Employee discount Flexible schedule Paid time off Professional development assistance Retirement plan
Work Location:
In person