Find & Apply For Optician Jobs in Albuquerque, New Mexico

Lead Optician Casey Optical Co Albuquerque, NM Job Details Full-time $21 - $23 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Flexible schedule Retirement plan Qualifications Customer communication Operations management Inventory management Employee relationship building Performance management Team development Medical records Decision making Technical Proficiency Full Job Description

CASEY OPTICAL CO. LEAD OPTICIAN JOB DESCRIPTION

Position:

Lead Optician /

Supervising Optician Reports To:

Practice Management / Owner Position Summary The Lead Optician is responsible for overseeing daily optical operations, delivering exceptional patient care, supporting team development, and ensuring departmental efficiency. This leadership position requires technical expertise, accountability, professionalism, and a commitment to Casey Optical Co.'s core values. Key Responsibilities Patient Care & Customer Service Provide exceptional patient service, including frame styling, lens recommendations, dispensing, adjustments, and repairs. Ensure patients are greeted promptly and assisted efficiently. Resolve patient concerns professionally and with a solutions-oriented approach. Support patient satisfaction, retention, and optical sales growth. Optical Operations & Leadership Oversee daily optical operations, workflow, frame displays, inventory, and supply ordering. Coordinate with frame representatives, laboratories, and vendors. Ensure timely processing of optical orders, shipments, and dispensing. Monitor optical revenue, refunds, and departmental performance. Train, coach, and support optical employees in technical skills, certifications, and customer service. Communicate staffing, operational, and employee concerns promptly to management. Technical & Administrative Responsibilities Maintain proficiency in Crystal, Weave, and applicable optical equipment. Ensure accurate order entry, insurance claims, payment posting, and patient records. Monitor and correct outstanding orders, payment discrepancies, and documentation errors. Demonstrate expertise in optical measurements, repairs, adjustments, and staff training. EOS Core Values & Professional Expectations As a leader, the Lead Optician is expected to consistently demonstrate the following values through daily actions, communication, and decision-making. 1. Positive Attitude & Professionalism Maintain a respectful, positive, and solutions-focused attitude. Demonstrate emotional maturity and professionalism during challenging situations. Contribute to a supportive work environment free from gossip, negativity, and disruptive behavior. 2. Accountability & Integrity Take ownership of responsibilities, decisions, and outcomes. Follow through on commitments and communicate honestly and transparently. Respect established policies, approved schedules, management decisions, and appropriate levels of authority. 3. Teamwork & Respect Promote collaboration, fairness, and mutual respect among employees. Communicate professionally and address concerns through appropriate channels. Support practice-wide goals and maintain positive working relationships. 4. Coachability & Continuous Improvement Accept constructive feedback with openness and a willingness to improve. Demonstrate adaptability and commitment to personal and professional growth. Encourage employee development, accountability, and continuous learning. 5. Lead by Example Model the professionalism, work ethic, and behaviors expected of the optical team. Hold employees accountable fairly and consistently. Demonstrate dependable, respectful, and supportive leadership. Performance & Leadership Accountability The Lead Optician will be evaluated on operational performance, patient satisfaction, team development, and consistent demonstration of company core values. In alignment with EOS principles, the Lead Optician must demonstrate:

Get It:

Understand the responsibilities and expectations of the leadership role.

Want It:

Demonstrate commitment, initiative, and willingness to lead. Capacity to

Do It:

Possess the technical, organizational, communication, and leadership abilities necessary for success. Technical performance and leadership behavior are equally important expectations of this position.

Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Retirement plan

Work Location:

In person