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Registered Nurse I#26-24690

Sunrise, FL

Onsite Job Description Intake Call Notes Schedule:

40 hours per week, scheduled in 10-hour shifts. Shifts will be either 2 PM EST to 12 AM EST or 4 PM EST to 2 AM EST. Candidates must be flexible, as shift start times may be modified by up to two hours to meet business demands. Weekday schedules vary and include rotating weekends.

Interview:

Teams video call 30-45 with Hiring Manager and her manager The Registered Nurse I is an integral member of the Telehealth Clinical Team, delivering high-quality patient care in a fast-paced virtual environment. This temp role consists of 40 hours per week, scheduled in 10-hour shifts. Shifts will be either 2 PM EST to 12 AM EST or 4 PM EST to 2 AM EST. Candidates must be flexible, as shift start times may be modified by up to two hours to meet business demands. Weekday schedules vary and include rotating weekends. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to 'float' to other service lines based on business needs. The RN I supports MD Live providers through telephone triage, assessment, care coordination, and patient education. This role requires strong clinical judgment, exceptional communication skills, and proficiency in navigating digital health platforms to ensure safe, efficient, and patient-centered care.

Apply Professional Standards:

Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care.

Provide Telehealth Support:

Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers.

Triage & Assess:

Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues.

Coordinate Patient Care:

Serve as a liaison between patient and provider; address post‑consultation questions and concerns.

Resolve Medication Issues:

Assist with pharmacy questions or medication‑related concerns in partnership with providers.

Ensure Quality Documentation:

Accurately document and maintain the patient's electronic medical record.

Promote Safety:

Identify, report, and help resolve patient safety or quality issues. Advocate for

Patients:

Support optimal health outcomes through education, guidance, and empathetic communication.

Manage Difficult Interactions:

De‑escalate challenging situations while maintaining professionalism and patient focus.

Other Duties:

Perform additional responsibilities as assigned Direct Patient Care/Specialty Will the worker have any face-to-face interaction with patients/members? If yes, please describe: No Will the worker be travelling to patient/member homes? Will the worker be travelling to community/non-residential locations to meet with patients/members? Will they be travelling to Cigna-owned locations to meet with patients/members? No What patient population will this worker be supporting? How many patients can they expect to see per day? All populations from pediatric patients to geriatric patients What is the makeup of the existing personnel? (is there a Dr onsite, NP, RNs, etc) This position would report to a Nurse Supervisor. Existing personnel include RNs, Care Coordinators and Providers If this role is for a Nurse Practitioner, is prescriptive authority required? N/A Are there specialties that the worker should have experience in? How much? (Family medicine, urgent care, geriatrics, pediatrics, etc.) Primary Care, Urgent Care, and ER settings Would this worker be working in a lab setting of any kind? If so, please explain type of lab, what they will be working with, etc. For roles outside of a lab setting, is phlebotomy required?

No Skills:

. Critical thinking and data synthesis. Empathetic Triage and assessment skills. Knowledge of Primary Care, Urgent Care, and ER settings. Effective communication skills over various mediums. Multi-tasking in a fast-paced environment. Strong interpersonal skills that encompass cultural, ethical, economic and access to health care resource understanding when interacting with the patient. Knowledge of electronic medical records and e-prescribe. Maintain competencies for telehealth nursing. Demonstrates proficiency with the following software: Microsoft Word, Excel, PowerPoint, and Outlook.

Education:

Associate's Degree Must have a compact RN license Licensure in all 50 states preferred, not required

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."