Find & Apply For Registrar / Patient Service Representative Jobs in Biloxi, Mississippi

Title:

Patient Support Representative Reports to :

Field Operations Supervisor Territory:

Biloxi MS (must live in the area)

Job Objective:

Responsible for executing all activities that support at home patient care. This individual will deliver durable medical equipment to patients' homes prior to their surgery. During the in-person appointment, the representative will teach the patient on proper use of the equipment. If shipped to the patient's home the representative will work with the patient remotely to assist and instruct the patient on how to set up and use the equipment. This individual will follow up with the patient over the phone throughout his or her prescription to ensure compliance. Retrieval of the equipment will either be picked up by the representative as well.

Core Functions:

Deliver the highest caliber of service to patient customers. The highest degree of empathy, effective verbal communication, ability to troubleshoot and attention to detail required. Work with patient customers by securing appointment times for equipment delivery. Work with patient customers by thoroughly explaining delivery paperwork with an ultimate focus on closing the sale through securing all required patient signatures. Coordinate for the shipping of the DME to and from the patient's home if needed. Upload delivery paperwork without errors in a timely manner. Consistently and effectively articulate the features and benefits of all product lines while selling to patient customers. Ensure operational readiness by maintaining equipment and wrap inventory using pre-existing company inventory tracking tools. Other Job Duties Incidental to

Service:

Resolves customer complaints / concerns by investigating problems and developing solutions Maintain knowledge in all aspects of the use and operation and maintenance of all equipment being sold in order to maximize sales acumen. Must be able to lift max. of 30lbs. (equipment) Maintain clear understanding and adherence to HIPPA rules and compliance regulations in order to maximize education level during sales process and comply with home healthcare requirements. Perform other duties as assigned.

Continued Qualifications:

Previous experience in the Healthcare industry is a plus, but not required. Demonstrated aptitude for problem-solving; ability to determinate solutions for customers using consultative sales approach. Must be results orientated and able to work both independently and within a team environment. Strong verbal communication and presentation skills a must. Fastidious attention to detail in written communication. Ability to work remotely with minimal supervision. Must be both self- disciplined and a self- starter. Reliable car and willingness to drive distances, of course we reimburse for mileage. Valid driver's license. Background check will be completed

Job Type:

Full-time Pay:

$42,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): Are you comfortable with going to patient homes to deliver our DME?

Location:

Biloxi, MS (Required)

Work Location:

Remote