Find & Apply For Registrar / Patient Service Representative Jobs in Northport, New York

Company Overview The U.S. Department of Veterans Affairs (VA) is the nation's largest integrated health care system, dedicated to providing comprehensive and compassionate care to enrolled Veterans. Working within this mission-driven organization means making a meaningful difference in the lives of those who have served our country, supported by modern facilities, innovative technology, and a collaborative team of healthcare professionals. Overview The Northport VA Medical Center is seeking proactive and detail-oriented Advanced Medical Support Assistants to join our healthcare team in Northport and Riverhead, NY . The Advanced Level MSA position is a foundational role within VAMC Northport, throughout the clinical areas of the medical center, including all Outpatient Clinics, Scheduling Call Center, Imaging services, Inpatient Units, HAS/Emergency Department, Community Care. Responsibilities Duties include, but are not limited to: The Advanced MSA works collaboratively in interdisciplinary coordinated care delivery models and performs customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Incumbent performs higher level duties at least 25% of the time. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate, and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. The Advanced MSA can independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The Advanced MSA participates in the daily team huddles and weekly team meetings where patient care planning and management occur, as part of the interdisciplinary team delivering patient care. Incumbent develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Daily review of active/pending consults, Recall list, Return to Clinic Orders, Consults, VetLink/Kiosk, Vetext reports, VAOS, and Audio-care communications for accuracy and disposition. Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to centralized scanning. Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits. The ability to distribute and balance the workload among employees in accordance with established workflow or job specialization, assures timely accomplishment of the assigned workload and assures that each employee has enough work to keep busy. Work is performed under the general supervision of the Supervisory Medical Support Assistant; and is evaluated for appropriateness and conformance to policy. The supervisor will provide direction in terms of objectives, daily priorities, and deadlines. If the incumbent is assigned to Community Care, they are aligned to the Community Care Manager. Work is reviewed by the supervisor for the purpose of appropriateness and compliance with VHA, VBA, and HAS policies and procedures. Incumbent's supervisor sets priorities but allows the employee to organize recurring activities. Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements.

Work Schedule :

Full-time, M-F 8am to 4:30pm

Basic Requirements :

United States Citizenship :

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience . None. Education . High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration . None. Grandfathering Provision . May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Foreign Education . To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Physical Requirements . See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency . Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations :

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified. Medical Support Assistant (Advanced), GS-06. Experience . One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs) . In addition to the experience above, the candidate must demonstrate the following

KSAs:

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Pay:

$54,404.00 - $70,725.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person