Find & Apply For Registrar / Patient Service Representative Jobs in Richmond, Virginia

ESSENTIAL JOB DUTIES

The Essential Job Functions are: Arrive at office location(s) on time, adhering to scheduled shift and unlocking office doors for patients. Greet and check-in patients upon arrival, ensuring a positive and welcoming experience. Request proper documents and ID cards and scan them into EHR. Initiate or complete the patient registration process. Collect and update patient information including personal details/demographics and medical history. Schedule and confirm new & follow-up patient appointments, both in person and over the phone. Verify insurance coverage and assist with insurance claims processing, including prior authorizations. Maintain patient records and ensure accuracy of information. Answer phone calls, respond to inquiries, and assist all medical office peers as needed. Handle patient payments, including co-pays and outstanding balances. Follow HIPAA guidelines to maintain patient confidentiality and privacy. Collaborate and communicate with medical staff to ensure smooth patient flow and efficient operations. Manage and complete all relevant and assigned tasks in

EHR. QUALIFICATIONS

Two years of college are preferred, and a high school diploma or equivalent is required. Previous experience in a medical office or similar administrative role is preferred. Proficient in using IT software applications (e.g., Microsoft Office). Knowledge of medical scheduling systems (e.g., gGastro, Epic, Athena) is a plus. Familiarity with medical terminology and procedures is beneficial. Knowledge of insurance carrier requirements and proper coding procedures is a plus. Strong organizational skills with attention to detail. Excellent communication and interpersonal skills. Ability to multitask and prioritize tasks in a fast-paced healthcare environment. Understanding of HIPAA regulations and commitment to maintaining patient privacy.

MENTAL AND PHYSICAL REQUIREMENTS

Ability to work well under pressure with a diverse group of professionals and physicians. Ability to multi-task in a fast-paced environment, which may include frequent interruptions. Must demonstrate sensitivity to cultural differences within the team and community. Work may involve prolonged periods of sitting, standing, reaching, and the ability to push or pull items weighing 30 pounds or less. Required to operate a laptop, wireless keyboard, mouse, monitor, scanner, etc.

Note:

This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the practice.

Job Type:

Full-time Pay:

$17.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Flexible spending account Free parking Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Medical office: 2 years (Required) Ability to

Commute:

Richmond, VA 23236 (Required)

Work Location:

In person