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Busser / Banquet Worker / Cafeteria Attendant
Henderson, NV

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The Westin Lake Las Vegas Resort & Spa

Banquet Captain

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Job Description

The Banquet Captain is responsible to oversee professional and efficient service of Banquet staff at all Banquet functions. This position starts at $16.00 / hour plus receives banquet gratuity, potential to earn approx. $75k a year. To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Banquet Manager when necessary to ensure customer satisfaction To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart To verify with the guests that room, audio visual and food is set up to their satisfaction To make the Banquet Manager aware of all guest comments and complaints To assist, as directed, to train and support Banquet staff, to maintain highest possible levels of employee morale and service standards To act to ensure guest satisfaction with Banquet service, including previewing all banquet event orders; meeting with clients prior to functions regarding special requirements; directing service staff during functions; and personally overseeing service to V.I.P. tables To satisfactorily perform specified pre-banquet side work, including completing china, glass, and silver set-up sheets; making banquet beverage and food requisitions; pulling the bar for the function; and inspecting the function area for proper set-up To follow specified procedures to prepare and present the banquet check, ensuring proper payment and receipt of host's signature
PHYSICAL DEMANDS
Stands/walks short to moderate distances throughout shift
JOB KNOWLEDGE
High level of English fluency required Must have minimum three years experience in food service, including several months in supervisory position Must be thoroughly familiar with prevailing service styles, standards of plate and food presentation, and a variety of wines and food Working knowledge of Banquet Checks, Micros 9300 Point-of-Sale, Word and Excel required, Marriott CI/TY knowledge preferred
SKILLS AND APTITUDES
Detail oriented Organized and efficient Diplomatic and calm Strong verbal communications skills Courteous, friendly, and professional manner Able to work productively with little supervision Able to effectively direct staff
Job Type:
Full-time Pay:
From $16.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance
Experience:
Banquet:
3 years (Required)
Banquet Captain:
1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance