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Spa Concierge Viejas Casino & Resort

•3.3 Alpine, CA Job Details Full-time From $17 an hour 2 hours ago Benefits Wellness program Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Guest reservation booking Customer communication Spa experience Customer support experience within hospitality industry Interpersonal skills High school diploma or GED Venue guest services Full Job Description Summary The Spa Concierge is responsible for greeting guests; maintaining bookings and processing cancellations; handling transactions and operating register; assisting guests with inquiries; and maintaining facilities cleanliness. This position is full-time, Thursday-Monday, 10am-6pm, at $17.00 per hour, PLUS TIPS and commission! Job Description Ensures the Viejas guest service experience for guests by maintaining the standards at all times. Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests. Submits all paperwork and financial reporting, when applicable, in accordance with Viejas policy. Follows all standard operating procedures that apply to the front desk and customer service. Enrolls guests in spa programs. Makes reservations for events, classes and services, as applicable. Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts. Processes gift certificates and hotel charges, as applicable. Greets each and every guest with a smile and direct eye contact. Informs spa management of any guest or facility issues, incidents, and/or accidents. Offers to make reservations, find directions, look up phone numbers, etc. for guests. Checks equipment, locker rooms, gift shop stocks, inventory, etc. periodically throughout shift. Ensures there is proper staff coverage when necessary to leave the area. Informs spa team members of pertinent information at the end of the shift. Maintains and updates staff communication book. Keeps area clear of clutter and personal effects. Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines. Performs other duties as assigned. Does not provide supervisions to others. High school diploma or General education degree (GED). Previous experience handling money. Previous customer service experience, preferably in the hospitality industry. Proficient in appropriate computer skills and office equipment. Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments/services to guests. Efficient, well organized and able to handle a variety of duties simultaneously. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Strong team player. Must be able to keep calm and composed while under pressure. Must be flexible to work different shifts, evenings, and holidays.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to

•and upholding of

•these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! Viejas Casino and Resort is a proud recipient of the AAA Four Diamond award. The resort features world class gaming with 2,500 slot machines, exciting table games, bingo and off-track betting. Our multiple hotel towers have more than 230 luxury rooms and 190 VIP suites. Viejas Casino and Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, Ginger Noodle Bar, the Café, and the Daily Roast. The Viejas Outlet Center features not only shopping but also a Bowling Alley, Arcade, and Southern California's largest outdoor roller rink. Our benefits package is second to none! Our Team Members enjoy an extensive benefits package to include heavily discounted insurance premiums, 401k with matching, wellness program gym incentives, and a . 20 cent per gallon discount on fuel at our Viejas Pit Stop, to name a few!

Hiring Preference:

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. It is the policy of the Viejas Band to give preference in hiring to qualified applicants in the following order: 1) Viejas Tribal Members and 2) other Native Americans. #

INDLP Pay:

From $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Are you able to successfully pass a background check? Are you able to successfully pass a drug screen? Are you able to work weekends and holidays?

Experience:

spa or salon: 1 year (Required)

Work Location:

In person