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About Honor Cremations Honor Cremations is committed to providing compassionate, professional, and dignified care to families during one of the most difficult times in their lives. We are looking for a caring, patient, and dependable individual who can communicate with sensitivity, manage incoming calls, and help families navigate the initial steps following the loss of a loved one. Position Overview We are seeking a compassionate and organized Funeral Services On-Call Coordinator to assist with incoming calls, family communication, paperwork, dispatching, and follow-up. This position requires someone who remains calm under pressure, communicates professionally, and understands the importance of treating every family with dignity, patience, and respect. The schedule includes two days working in the office and two on-call days , with compensation structured as a flat daily rate, subject to the agreed-upon schedule and applicable employment requirements. Key Responsibilities Answer incoming calls from families with compassion, patience, and professionalism. Handle sensitive and emotionally difficult conversations with empathy and discretion. Explain the initial steps of the funeral or cremation arrangement process and direct families appropriately. Send required forms, authorizations, and documents to families for completion. Coordinate and dispatch removal or transportation teams as needed. Communicate with staff, facilities, and service providers to ensure timely coordination. Follow up with families to confirm information, provide updates, and ensure their needs are addressed. Maintain accurate records of calls, arrangements, dispatches, and follow-up activities. Respond promptly to on-call requests and communicate important information to the appropriate team members. Protect confidential family information and maintain professional standards at all times. Qualifications Excellent verbal and written communication skills. Compassionate, patient, and comfortable speaking with individuals experiencing grief. Ability to remain calm, professional, and organized during stressful situations. Strong attention to detail and follow-through. Dependable, punctual, and responsive while on call. Comfortable using email, phone systems, online forms, and basic computer programs. Previous customer service, dispatching, administrative, healthcare, hospice, or funeral home experience is preferred. Funeral service experience is a plus, but a compassionate attitude and willingness to learn are essential. Ideal Candidate The ideal candidate is someone who genuinely cares about helping others, listens carefully, communicates clearly, and understands that every family deserves patience, respect, and exceptional service. The ability to handle difficult conversations with sensitivity while coordinating time-sensitive requests is essential.

Schedule and Compensation Office Hours:

Saturday and Sunday, 8:30 AM - 5:00 PM.

On-Call Coverage:

Two assigned overnight shifts from 5:00 PM to 8:30 AM the following morning.

Responsibilities:

Answer incoming calls, assist families with initial arrangements, send required forms, coordinate dispatching, communicate with service providers, and follow up with families as needed.

Compensation:

Flat daily pay structure, with the rate discussed during the hiring process.

Requirements:

Must be dependable, responsive, patient, and compassionate when assisting families during emotionally difficult situations. The ideal candidate will be comfortable working independently, managing time-sensitive requests, and providing professional, caring support to families.

Pay:

$558.25 per week

Work Location:

Hybrid remote in Burlingame, CA 94010