Find & Apply For Concierge Jobs in Fullerton, California

The Delivery Concierge supports day-to-day property operations and the resident experience, with primary responsibility for the secure receipt, tracking, storage, and distribution of packages and mail. This role maintains an organized package operation, provides front desk and resident support as needed, and assists the property team with community-wide operational priorities. By partnering with residents, carriers, vendors, and property teams, the Delivery Concierge delivers reliable, accurate, and hospitality-driven service. Package and Mail Operations Manage daily package and mail operations, ensuring items are accurately received, logged, sorted, stored, tracked, delivered, and documented in accordance with established procedures. Maintain secure and organized package-room operations by monitoring inventory, package volume, aging items, and chain-of-custody records and by conducting routine audits and reconciliations. Deliver packages to resident doors, parcel lockers, front desk locations, or other designated areas while following privacy, access, package-release, and property-security standards. Coordinate with carriers, vendors, and residents to support package receipt, delivery, pickup, and resolution of damaged, missing, restricted, or irregular items. Resident Service and Technology Provide timely, hospitality-driven support regarding package arrivals, delivery expectations, pickup procedures, and related questions or concerns. Operate package-room technology and equipment, including parcel lockers, scanners, label printers, mobile devices, and tracking applications; perform basic troubleshooting and report equipment or supply needs. Maintain a clean, organized, safe, and resident-ready mailroom by managing storage space, monitoring equipment, and identifying operational or safety concerns. Property and Resident Support Follow company policies and established safety, privacy, security, documentation, and escalation procedures. Provide front desk support as needed and partner with leasing, maintenance, and property leadership during move-ins, move-outs, turn, resident events, peak delivery periods, and other operational priorities. Contribute to operational excellence by identifying process improvements, maintaining service standards, and supporting special projects. Work Environment and Physical Demands This is a non-exempt, hourly position performed on-site at the assigned community. Maintain flexibility to work evenings, weekends, holidays, approved overtime, and additional hours based on property and operational needs, including during peak operating periods. Participate in evening or overnight on-call rotations and community rounds based on established property schedules. Work is performed throughout the community in resident-facing, indoor, and outdoor areas, with workload and pace varying based on delivery volume and property activity. Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday. Perform all other duties and tasks as assigned by management. A high school diploma or equivalent and 1+ years of experience in customer service, hospitality, retail, property operations, package handling, administrative support, or a related customer-facing environment. Strong attention to detail and the ability to maintain accurate records, manage inventory, follow procedures, and securely handle resident property. Professional communication and interpersonal skills when working with residents, carriers, vendors, and team members. Effective organization, time management, and problem-solving skills in a fast-paced environment. Comfort using computers, mobile devices, tracking systems, and other operational technology. You'll Crush It If You Have Experience With Package rooms, parcel lockers, concierge services, front desk operations, or other high-volume delivery environments. Student housing, multifamily housing, hospitality, retail, or property management operations. Package-tracking systems, resident communication platforms, property management software, or Microsoft Office. Supporting move-ins, move-outs, turn, holiday delivery surges, or other peak operational periods.

Organizational Structure Reports to:

Community Manager Direct Reports:

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