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New Patient Concierge Friends and Family Spinal Care Coral Springs, FL Job Details Full-time $44,500 a year 3 hours ago Benefits Paid time off Employee discount Qualifications Active listening Client services experience within hospitality industry In-person customer service Attention to detail Marketing Full Job Description New Patient Concierge Friends & Family Spinal Care | Coral Springs, FL The Role Friends & Family Spinal Care is looking for an exceptional New Patient Concierge to own one of the most important parts of our patient experience: helping prospective patients take the first step toward getting the care they need. This is not simply a front-desk position . The New Patient Concierge is responsible for converting inquiries into scheduled new patients, creating an exceptional first impression, building trust, overcoming barriers to scheduling, and making sure prospective patients don't fall through the cracks. You will often be the first human connection someone has with our practice . Your ability to listen, communicate, follow up, and confidently guide someone toward an appointment can directly impact that person's health and our ability to serve our community. What You Will Own You will own the new-patient journey from lead → conversation → scheduled appointment → arrival at our office .

Responsibilities include:

Respond quickly and professionally to new patient inquiries Answer incoming calls, texts, online inquiries, and leads Build rapport and understand why the prospective patient is seeking help Clearly communicate what makes Friends & Family Spinal Care different Confidently guide qualified prospects toward scheduling Handle common questions, concerns, and scheduling objections Consistently follow up with leads who have not yet scheduled Confirm appointments and reduce new-patient no-shows Maintain accurate lead and scheduling information in our systems Track your performance and understand your numbers Coordinate with the clinical and administrative teams to create an exceptional new-patient experience Help every prospective patient feel heard, valued, and cared for What Winning Looks Like Winning in this position isn't measured by how many phone calls you answer. It's measured by how many people you successfully help get into the office and begin the care they need. You will be accountable for measurable results including: Lead Response → Contact → Scheduled New Patient → Show → Care A winning

New Patient Concierge:

Responds to new leads quickly Consistently converts qualified leads into scheduled appointments Proactively follows up instead of waiting for people to call back Maintains a strong new-patient show rate Keeps the schedule filled with qualified prospective patients Makes sure leads don't disappear because of poor follow-up Creates an exceptional experience before the patient ever walks through our doors Knows their numbers and looks for ways to continuously improve them Ultimately helps more people receive the care they came to us looking for We believe follow-up is service . Someone who reaches out to us is usually looking for an answer to a real problem. Our responsibility is to help them take the next step. Who Fits This Role You may be a great fit if you are: Warm, energetic, positive, and naturally good with people An excellent listener and communicator Comfortable speaking with people on the phone Persuasive without being pushy Confident asking someone to schedule an appointment Highly organized and detail-oriented Persistent with follow-up Competitive and motivated by measurable goals Comfortable being held accountable to performance metrics Able to manage multiple conversations and priorities Coachable and interested in continuously improving Dependable and consistent Someone who takes ownership rather than waiting to be told what to do Motivated by helping people Experience in healthcare, hospitality, customer service, sales, scheduling, or patient coordination is valuable, but attitude, communication ability, and personal accountability matter even more. Who Does NOT Fit This Role This position is probably not for you if: You are uncomfortable with sales or asking someone to make a decision You dislike making or receiving phone calls You believe following up once or twice is enough You wait for prospects to call you back You are uncomfortable being measured against KPIs You frequently blame circumstances when goals aren't reached You struggle with organization or attention to detail You prefer a slow-paced position with limited responsibility You view this as simply answering phones or scheduling appointments You want to "clock in and clock out" without owning an outcome We are looking for someone who understands that results matter because people matter. Our Culture Friends & Family Spinal Care has spent years building a culture centered around delivering an exceptional patient experience and helping people improve their lives through outstanding chiropractic care. We believe in doing meaningful work at a high level.

Our values include:

Excellence — We don't settle for average. We continually improve our skills, systems, communication, and patient experience. Impact — We do what we say we are going to do and always put the patient's best interest first. Relationship — Our work is ultimately about people. Every call, follow-up, appointment, and interaction is an opportunity to serve someone. Expansion — We expect our organization and our people to keep learning, improving, and becoming more capable. Compassion — Great patient care requires an aligned caring team working toward the serving people.

Schedule:

This position requires availability: Monday Tuesday Thursday Friday Two Saturdays per month Reliability and consistency with this schedule are important because the New Patient Concierge plays a critical role in maintaining the patient schedule and responding to new opportunities. The Person We're Looking For We're not simply looking for someone to fill a position. We're looking for someone who wants to become exceptional at helping people take action . The right person will understand that behind every lead is a real person who may be frustrated, hurting, searching for answers, or unsure what to do next. Your job is to make that next step easy. If you love people, enjoy achieving measurable goals, communicate exceptionally well, and want your work to directly contribute to helping more people receive great care, we would love to meet you. Apply today and tell us why you believe you would be an exceptional New Patient Concierge at Friends & Family Spinal Care.

Filter Questions:

What do you like about our company? How many years of experience do you have in a sales/marketing/ lead follow through role? What do you consider to be the most important metrics to measure for this particular role to know if you are performing well?

Pay:

$44,500.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person