Find & Apply For Concierge Jobs in Winter Park, Florida

Reports To:

Salon Leader Location:

Winter Park, Florida Type:

Part-time, 0-3 days per week To run through the 2026- Early 2027 holidays with opportunity to become a permanent team member concluding seasonal term

Summary:

The Feline Guest Services Specialist is the first point of contact for all Whisker Park clients, responsible for delivering a warm, welcoming, and seamless experience. This role is crucial for managing salon operations, including scheduling, communication, and administrative tasks, while also assisting the grooming team to ensure the comfort and safety of all feline guests. The specialist embodies the premium brand, providing exceptional service that makes clients and their cats feel pampered and cared for.

Key Responsibilities:

I. Client Services & Communication (approximately 75% of time):

Client Check-in & Check-out:

Greet clients warmly, confirm appointment details, and process payments and bookings efficiently.

Appointment Management:

Book, reschedule, and cancel appointments using the salon's scheduling software.

Client Inquiries:

Respond to phone calls and emails promptly and professionally, answering questions about services, pricing, and salon policies.

Brand Ambassador:

Educate clients about the full range of Whisker Park's services and products, promoting a premium and personalized experience. II. Feline Care Assistance (approximately 15% of time):

Groomer Support:

Assist cat grooming team members with tasks such as preparing grooming supplies, sanitizing workstations, comforting cats, and providing secure holds to ensure the safety and well-being of the feline guests during grooming procedures.

Feline Nail Trims:

Safely and confidently perform feline nail trims for repeat clients and scheduled appointments, with or without the supervision of a senior groomer.

Facility Oversight:

Conduct regular cat caretaking tasks activities, medication administration and enrichment as required. Regularly oversee grooming and boarding areas to ensure cleanliness, facility readiness and a calm environment. III. Administrative & Operational Support (approximately 10% of time):

Salon Upkeep:

Ensure opening and closing duties are completed to maintain facility cleanliness and operational readiness.

Inventory & Retail:

Assist with merchandising, and handle retail sales transactions.

Appointment Preparation:

Prepare the facility for upcoming appointments grooming and boarding including suite preparation and ensuring prior paperwork is completed and accurate.

Other Tasks As Required:

Other duties may be assigned to achieve facility goals and objectives.

Required Skills and Qualifications:

Attitude:

A proactive, positive, and collaborative attitude, ready to support both the team and the salon's goals.

Communication:

Excellent verbal and written communication skills with a professional and friendly demeanor.

Customer Service:

Proven ability to provide outstanding customer service, handle client questions with patience, and resolve issues effectively.

Technical Proficiency:

Comfortable using computer software for scheduling and point-of-sale (POS) systems.

Organization:

Exceptional organizational skills and a strong attention to detail to manage appointments and client records.

Feline Compassion:

A genuine love for cats and a strong desire to ensure their comfort and well-being.

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Application Question(s): Describe your typical availability: Ability to

Commute:

Winter Park, FL 32792 (Required)

Work Location:

In person