Find & Apply For Concierge Jobs in Canton, Massachusetts

Hebrew SeniorLife, a Harvard Medical School-affiliated nonprofit senior care leader, is seeking a Lead Weekend Concierge to oversee front desk and lobby operations. In this highly visible role, you will warmly welcome residents, families, and visitors; manage phones, inquiries, and check-ins; and coordinate services such as transportation and deliveries. You'll support resident safety and comfort, collaborate with clinical and support teams, model respect and dignity, and help train weekend concierge staff in a mission-driven, learning-focused environment. Responsibilities Oversee weekend front desk and lobby operations Warmly greet and assist residents, families, and visitors Manage phone calls, inquiries, and visitor check-in procedures Coordinate transportation, deliveries, and service requests Respond to resident needs and escalate concerns appropriately Collaborate with nursing, dining, and facilities teams for smooth service Maintain safety, security, and confidentiality standards Train and support weekend concierge/front desk staff Document incidents and follow organizational protocols Model Hebrew Senior Life's values of respect, dignity, and inclusion Required Skills Front desk operations Customer service Senior living or healthcare environment experience Multiline phone and call management Visitor management and security awareness Incident documentation and reporting Basic computer and scheduling systems Conflict de-escalation Professional written and verbal communication Team coordination and support