Find & Apply For Concierge Jobs in Denton, Maryland

Job Overview:

The Senior Front Desk Concierge serves as the first point of contact for residents, families, and visitors. This position requires excellent customer service, organizational skills, and a welcoming demeanor. The Senior Front Desk Concierge is responsible for creating a positive and inviting atmosphere, assisting with resident inquiries, and coordinating various administrative tasks. Some weekend and evening hours may be required.

Key Responsibilities:

Front Desk Operations Greet residents, families, and visitors in a warm and friendly manner. Manage incoming phone calls and direct inquiries to the appropriate departments or individuals. Resident Assistance Assist residents with inquiries, requests, and appointment scheduling. Provide information about community services, activities, and amenities. Visitor Coordination Welcome & in visitors, ensuring adherence to security and privacy protocols. Coordinate with staff to facilitate visitor access. Package and Mail Handling Receive and distribute packages and mail to residents. Notify residents of package arrivals and coordinate pickup as needed. Event Coordination Assist in organizing and coordinating community events, activities, and outings. Manage RSVP's, maintain event calendars, and provide information to residents. Administrative Support Perform various administrative tasks such as data entry, filing, and maintaining resident records. Assist with managing resident transportation schedules and appointments. Security and Emergency Response Monitor security cameras and report any concerns to appropriate personnel Assist with emergency response procedures, ensuring resident safety and well-being. Customer Service Provide exceptional customer service to residents, families, and visitors. Handle resident and family concerns or complaints with professionalism and empathy. Collaborate with various departments, including dining services, activities, and care staff, to address resident needs and inquiries. Maintain effective communication with staff to ensure a cohesive community environment.

Education and Experience:

High school diploma or equivalent; additional education or customer service training is a plus. 1-2 years of experience in a customer service or administrative role.

Knowledge and Skills:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Friendly and approachable demeanor with a commitment to resident satisfaction. Dependability and a strong work ethic. Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications.

Additional Requirements:

Criminal background clearance. Free from tuberculosis, measles, mumps, rubella, and varicella as evidenced by a physician's statement. Join our team as a Senior Front Desk Concierge to provide outstanding service that enhances our clients' experience while ensuring seamless office operations through your expertise and professionalism!

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person