Find & Apply For Concierge Jobs in Holly, Michigan

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

POSITION OVERVIEW

The Campus Support-Life Enrichment, Memory Care & Independent Living position provides operational and strategic support to campuses, strengthening resident experience, hospitality, and lifestyle programs. It partners with leadership to deliver training, coaching, quality oversight, and consistency across Life Enrichment, Memory Care, and Independent Living. This role contributes divisional and industry insight to advance resident engagement and future-focused senior living initiatives.

Roles and Responsibilities

• Supports assigned campuses across Life Enrichment, Memory Care, and Independent Living operations to ensure alignment with company standards, resident experience goals, and future-focused senior living expectations.
• Partners with divisional and interdisciplinary leaders to support operational success, qualityoutcomes, customer satisfaction, and resident-centered experiences across all levels of living.
• Provides coaching, mentorship, training, and operational support to campus leaders and teammembers related to resident engagement, hospitality, well-being, dementia care, customerexperience, regulatory expectations, and lifestyle operations.
• Supports onboarding, leadership development, operational competencies, and changemanagement initiatives across assigned campuses and divisions.
• Supports divisional consistency while recognizing the unique culture, residents, and operationalneeds of each campus.
• Assists campuses in identifying opportunities for operational improvement, innovation, andenhanced resident experience, independence, autonomy, purpose, and quality of life.
• Supports the implementation, sustainability, and ongoing evolution of company ElevatedPrograms, hospitality initiatives, lifestyle standards, and resident experience expectations.
• Encourages interdisciplinary collaboration to support whole-person wellness, resident-centeredcare, and meaningful lifestyle experiences across all levels of living.
• Participates in and approves the hiring and selection process for campus Life Enrichment,Memory Care, and Independent Living leadership roles.
• Supports campuses in maintaining compliance with company standards, regulatory expectations,operational best practices, and quality improvement initiatives related to resident engagement and memory care services.
• Participates in mock surveys, audits, customer satisfaction initiatives, and operational follow-up asrequested.
• Provides education, coaching, and operational support related to documentation, assessments,care planning, and resident engagement processes. May provide direct campus support in theseareas during leadership transitions, vacancies, or operational needs.
• Supports the implementation of operational systems, technology platforms, and processimprovements related to resident engagement, communication, and lifestyle operations.
• Supports the development, implementation, and advancement of innovative residentengagement, memory care, hospitality, and Independent Living initiatives that enhance residentexperience, well-being, independence, and quality of life.
• Coordinates and supports divisional resident trips and experiences related to Live A Dream andother resident-centered initiatives as appropriate.
• Establishes and maintains positive relationships with community organizations, professionalassociations, advocacy groups, educational partners, and industry resources as appropriate.
• Other duties as assigned.

QualificationsEducation:

Bachelor DegreeExperience:

3-5 yearsLicenses and CertificationsCertified Therapeutic Recreation Specialist preferred. Dementia-related certifications such as ADC, ACC, or CDP preferred.

Physical RequirementsSitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

LOCATION

US-MI-Holly Trilogy Health Services Holly

MIBENEFITS

• Competitive salaries and weekly pay
• 401(k) Company Match
• Mental Health Support Program
• Student Loan Repayment and Tuition Reimbursement
• Health, vision, dental & life insurance kick in on the first of the month after your start date
• First time homebuyers' program
• HSA/FSA
• And so much more!

LIFE AT TRILOGY

Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.

Orientation:

Six months of training, orientation and fun!

We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

Other Details:

ABOUT TRILOGY HEALTH SERVICES

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability,... For full info follow application link. Equal Opportunity Employer