Find & Apply For Concierge Jobs in Thornapple, Michigan

Job Overview We are looking for a warm, dependable, and detail-oriented Concierge Practice Scheduling Coordinator to be an important part of our patient experience and daily office operations. As one of the first people our patients interact with, this role helps set the tone for their entire experience with our practice. The ideal candidate is friendly and approachable, enjoys helping people, and takes pride in keeping things organized and running smoothly behind the scenes. This position is a great fit for someone who is naturally attentive to details, communicates well, and understands that in a small medical practice, reliability and consistency matter . Our team depends on each person being present, prepared, and able to follow through on their responsibilities each day. What You'll Do Warmly greet patients and create a welcoming, professional experience from the moment they arrive Check patients in and assist with the check-out process as needed Room patients and take minimal vital signs Check patients out utilizing iPad/desktop, etc. Answer incoming phone calls and respond to patient questions in a friendly and helpful manner Schedule, reschedule, and confirm appointments accurately Manage patient intake forms and ensure required information is complete Communicate appointment details, scheduling information, and general practice information to patients Coordinate with providers and clinical staff to help keep the daily schedule running smoothly Perform routine administrative tasks including scanning, filing, data entry, and maintaining patient records Maintain an organized, clean, and comfortable reception area Use practice management and electronic health record software to document and manage patient information Protect patient privacy and maintain confidentiality in accordance with HIPAA and practice policies Help identify scheduling issues or missing information before they become problems Pitch in where needed to support the team and provide an excellent patient experience What We're Looking For We are looking for someone who is: Warm and personable

• You enjoy interacting with people and helping them feel comfortable and cared for. Dependable
• Consistent attendance and punctuality are essential. Because this is a small, patient-focused practice, each team member plays an important role in keeping the day running smoothly. Detail-oriented
• Accurate scheduling, patient information, messages, and documentation are critical. Small details matter in healthcare. Organized
• You can comfortably manage phones, patients, scheduling, and administrative responsibilities while keeping track of what needs to happen next. A strong communicator
• You communicate clearly, professionally, and kindly with patients, providers, and coworkers. Comfortable with technology
• You are able to learn and confidently use scheduling, electronic health record, and other office software. Proactive
• You notice when something needs attention and take initiative rather than waiting to be asked. Team-minded
• You understand that great patient care depends on everyone working together.

Why This Role Matters This isn't simply a front-desk position. The Concierge Practice Scheduling Coordinator is an important connection between our patients and clinical team. A correctly scheduled appointment, an accurately documented message, a welcoming greeting, or catching a small detail before it becomes an issue can make a meaningful difference in both the patient's experience and the efficiency of the practice. We're looking for someone who takes ownership of their role, values consistency, and wants to be part of a team where kindness, accuracy, reliability, and exceptional patient service are equally important.

Pay:

$20.00

• $24.00 per hour Expected hours: 16.0
• 20.

0 per week

Benefits:

Paid time off Application Question(s): This position requires consistent, dependable attendance and strong attention to detail, as our patients and clinical team rely on the front desk to keep the day running smoothly. Are you comfortable committing to a consistent part-time schedule and arriving on time for each scheduled shift?

Work Location:

In person