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RiverWoods Durham seeks a Resident Relations Associate to support a welcoming, resident-centered community. In this role, you'll be a primary point of contact for residents and families, handling inquiries, service requests, and concerns with empathy and professionalism. Responsibilities include coordinating move-ins and transitions, maintaining accurate records, scheduling and communicating resident services and events, and partnering with clinical, dining, and housekeeping teams to ensure timely follow-through. You'll assist with resident satisfaction initiatives, support community activities, and help foster a warm, engaged, and respectful environment for older adults. Responsibilities Serve as primary point of contact for residents and families, responding to inquiries and concerns Coordinate resident move-ins, transitions, and related documentation Log, track, and follow up on resident service requests to ensure timely resolution Partner with clinical, dining, housekeeping, and maintenance teams to support resident needs Maintain accurate resident records and communications in databases or software systems Support planning and communication of resident programs, activities, and events Assist with resident satisfaction surveys and improvement initiatives Provide front desk or reception coverage as needed, greeting residents and visitors Communicate policy, schedule, and service updates clearly and professionally Help promote a positive, respectful, and engaged community atmosphere Required Skills Resident or client relations Customer service and conflict resolution Data entry and recordkeeping Scheduling and coordination Use of CRM or resident management software Written and verbal communication Basic office software (Word, Excel, email) Time management and prioritization Problem-solving and follow-through Understanding of senior living or healthcare environments