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RiverWoods Durham seeks a Resident Relations Associate to support a welcoming, person-centered environment for older adults in our CCRC community. In this role, you'll be a key contact for residents and families-responding to requests, resolving concerns, coordinating services, and supporting move-ins and transitions. You'll maintain accurate records, assist with resident communications and events, and collaborate closely with nursing, wellness, dining, and facilities teams. Success in this role requires strong communication, empathy, organization, and the ability to juggle multiple priorities while upholding resident dignity, privacy, and satisfaction. Responsibilities Serve as primary point of contact for resident inquiries and concerns Coordinate resident services and support smooth move-ins and transitions Maintain accurate resident records and documentation Assist with resident communications, newsletters, and announcements Help plan and support community programs and events Collaborate with nursing, wellness, dining, and facilities teams Monitor resident satisfaction and escalate issues appropriately Uphold resident confidentiality, dignity, and respect Support front-desk or reception coverage as needed Use software systems to track requests, work orders, and follow-up Required Skills Customer service Resident relations Conflict resolution Data entry and recordkeeping Office software (email, Word, Excel) Multiline phone systems Event coordination support Written and verbal communication Time management Problem-solving