Find & Apply For Detailer Jobs in Saint Michael, Minnesota

Due North Car Wash is seeking motivated individuals for the role of Customer Attendant - Team Lead. This position is responsible for producing an exceptional experience for the customer, while carrying out all other daily duties that ensure effective operation of a car wash facility with a priority placed on delivering the best quality of service to customers in a clean and safe environment. We are looking to fill Full and Part-Time openings at our St. Michael, MN location. This position will have a varying schedule during the week, requiring occasional weekend shifts. The Customer Attendant - Team Lead reports to the Assistant Manager, and may have some supervisory responsibilities. Pay is competitive, based on experience and qualifications. Essential duties & responsibilities include, but are not limited to:

Customer Service and Sales:

Increase car counts, revenue per car, vending sales, and monthly membership base. Sell membership packages and assist customers in enrolling into memberships. Provide accurate information to customers about wash packages. Provide instructions on how to utilize the wash and the facility. Handle customer inquiries, complaints, and compliments in a positive and friendly manner. Address any customer complaints with a focus on resolution which may include running the customer through the wash again at no-charge, or obtaining contact information to allow for the manager to follow up on the complaint. Greet and interact with customers with a respectful and friendly demeanor and work to insure their satisfaction. Be aware of any vehicles entering the wash with damages or extremely dirty, address the issue and prevent any further damages or dissatisfaction of wash due to already damaged or extremely dirty vehicles. Maximize flow of vehicles being washed through training and standards of performance.

Car Wash Operations:

Greet each customer with a smile as they enter the wash, provide direction to the vehicle operator to properly drive onto the conveyor, and prep the vehicle. Inspect each vehicle before loading into the wash. Be alert to potential damage issues and take corrective action to eliminate risks such as antenna removal, insure loose car parts are secure, sun roofs are closed, or in some cases, divert high risk vehicles from the wash and provide refunds. Pre-wash (prep) heavily soiled and hard-to reach areas of vehicles while taking care to protect vehicle surfaces. Attend and excel at all training programs, internal and external. Train and supervise fellow team members to ensure procedures and protocols are being followed to ensure a highly efficient and superior experience focused on convenience, quality and overall experience.

Cleaning and Maintenance:

Maintain a clean and safe environment at all times. Ensure team members are executing daily and routine tasks including, but not limited to: Change or refill, wash soaps and chemicals and launder and fold towels. Utilize or replace water hoses, nozzles, brushes, soap buckets, brooms, hand tools, pressure washer, and grease gun. Ensure vacuums are unclogged, trash collector cans emptied, and hoses properly hung. Monitor and control chemicals daily and monthly. Troubleshoot any issues that arise with chemical/soap usage. Conduct daily preventive maintenance according to scheduling to prevent equipment downtime as much as possible. Conduct initial and periodic checks throughout the day on all equipment. Perform cleaning procedures of equipment daily. Conduct equipment repairs proactively and troubleshoot problems quickly. Work with company technicians when necessary. Review all equipment updates and maintain service records. Continue to improve knowledge of all equipment. Collect and handle cash deposits in a safe and accurate manner. Any time not loading cars into the wash or supporting customers, the expectation is to be cleaning and maintaining equipment. Cleaning tasks include but are not limited to: Emptying trash containers into dumpsters Sweeping parking lots Cleaning out the tunnel Cleaning windows Cleaning around the site Additional cleaning tasks will be required at the start and end of shifts which will include areas such as the mechanical room, office area, and bathroom. Observe wash systems for performance and take action to troubleshoot and report any issues found.

Safety & Security:

Maintain a safe environment by always utilizing the proper safety equipment for each task. Lift properly. Utilize safety glasses and gloves when handling chemicals. Stay clear of the conveyor when in motion, utilize emergency stop when working on or near the conveyor. Never step in front of a vehicle entering wash or being guided by the conveyor. Open and/or close the facility securing all entry points.

Qualification Requirements:

Ability to display courteous and professional attitude. Excellent customer service skills to ensure optimum customer satisfaction Strong desire to work flexible hours, such as weekends (highly dependable). Ability to work swiftly to deliver washed vehicles to customers in record time. Ability to interact ethically with fellow employees and customers. Excellent written and oral communication skills, as well as interpersonal skills. Ability to maintain a clean and organized appearance in a sometimes dirty environment. Ability to work autonomously, follow directions, and correctly implement tasks

Education & Experience Requirements:

Possess high school diploma or equivalent. At least 1 year of customer service experience is preferred. Mechanical experience preferred, but not required. Possess valid Driver's License. Knowledge of cars and their parts, tools and other necessary equipment.

Physical Requirements:

Ability to work standing over long periods of time. Ability to move hands and body freely, to bend, squat, reach, and climb, manipulate tools and parts with hands and fingers. Ability to lift items of moderate weight, up to 35 pounds. Ability to work outdoors and be efficient in all weather conditions.

Competencies:

Leadership & Development Teamwork Responsibility Trustworthiness & Ethics Performance Management Results Oriented Excellent Customer Service Skills Professionalism Benefits available to

Eligible Employees:

Competitive Pay Complimentary Car Wash Membership Flexible Work Schedule Scholarship Program Unlimited PTO for Eligible Employees Bonuses and Incentives Unlimited Snacks Commissions Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Job Types:

Full-time, Part-time Pay:

$16.00 - $22.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): Are you available to work weekends?

Shift availability:

Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person