General Manager
- Family Entertainment Enchanted Indoor Playground Rocklin, CA Job Details Full-time From $27 an hour 13 hours ago Benefits Paid holidays Health insurance Paid time off Employee discount Qualifications Customer communication Teamwork Hiring Attention to detail Recruiting Productivity software Leadership Time management Full Job Description General Manager
- Rocklin Location Enchanted Indoor Playground
- Rocklin, CA Position Overview Enchanted Indoor Playground is seeking an energetic, hands-on General Manager to lead the daily operations of our Rocklin location.
This is not a desk-only management position—you will be actively involved on the floor leading the team, interacting with guests, ensuring exceptional cleanliness, training employees, and creating an outstanding experience for every family that visits. The ideal candidate thrives in a fast-paced environment, is highly organized, excels at multitasking, and leads by example. This role requires someone who can seamlessly transition from assisting guests to coaching employees, managing administrative tasks, and ensuring operational excellence throughout the day. This is a full-time leadership position requiring open availability , including mornings, evenings, weekends, and holidays as business needs require. ResponsibilitiesLeadership & Team Development Lead, coach, and develop a high-performing team. Recruit, onboard, and train new employees to Enchanted standards. Provide continuous coaching, feedback, and accountability. Foster a positive, team-oriented culture focused on guest satisfaction. Lead by example through professionalism, work ethic, and attitude. Conduct employee performance evaluations and disciplinary coaching when necessary. Ensure proper staffing levels and scheduling. Guest Experience & Customer Service Deliver exceptional customer service while creating memorable experiences for every family. Personally assist guests during busy periods and resolve concerns professionally. Ensure parties, memberships, and open play sessions run smoothly. Maintain a welcoming, friendly, and safe environment at all times. Build relationships with returning members and community guests. Operations & Facility Management Oversee all daily operations of the playground. Maintain the highest standards of cleanliness, organization, and safety. Ensure all play equipment, party rooms, bathrooms, lobby, and common areas meet company standards throughout the day. Perform routine facility inspections. Coordinate maintenance requests and vendor visits. Ensure compliance with all company policies and safety procedures. Cleaning & Sanitation Standards Lead the team in maintaining exceptional cleanliness. Conduct regular quality inspections throughout each shift. Ensure all cleaning schedules and sanitation procedures are completed accurately and on time. Hold staff accountable for maintaining Enchanted's cleanliness standards. Jump in alongside the team whenever additional support is needed. Administrative Responsibilities Complete daily administrative tasks accurately and on schedule. Manage scheduling, payroll approvals, inventory, purchasing, and operational reports. Respond to emails, customer inquiries, and internal communications promptly. Track memberships, revenue, labor, and operational metrics. Prepare reports and documentation for ownership. Maintain accurate employee records and operational documentation. Time Management & Organization Prioritize multiple responsibilities simultaneously. Meet deadlines consistently while maintaining operational excellence. Balance administrative work with active floor leadership. Adapt quickly to changing priorities in a fast-paced environment. Qualifications Previous management experience in hospitality, family entertainment, retail, childcare, or a customer-focused environment. Proven ability to lead and motivate teams. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Outstanding problem-solving and decision-making skills. Ability to multitask and remain calm under pressure. High attention to detail. Computer proficiency including Microsoft Office and Google Workspace. Ability to work independently while collaborating with ownership and leadership. Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 50 pounds. Comfortable bending, reaching, climbing stairs, and performing light physical work. Ability to actively assist with cleaning and operational tasks throughout the day. Schedule Full-Time (40+ hours per week) Open availability is required Must be available mornings, evenings, weekends, holidays, and during peak business periods. Benefits Health insurance benefits Paid Time Off (PTO) Paid holidays (where applicable) Employee discounts Professional development and leadership growth opportunities What We're Looking For We're looking for a leader who isn't afraid to roll up their sleeves. Someone who takes pride in maintaining a spotless facility, develops employees into exceptional team members, creates memorable guest experiences, and can confidently manage multiple priorities at once. If you are passionate about leadership, customer service, and creating a fun, safe environment for families, we'd love to hear from you. Join our family-owned team and help create magical experiences for thousands of families in the Rocklin community every year.
Pay:
From $27.00 per hour
Benefits:
Employee discount Health insurance Paid time off
Experience:
Leadership:
1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)
Work Location:
In person
