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The Wanderers Club | Wellington, Florida Reports to:

Clubhouse Manager Employment:

Full time, year round, hourly, with benefits Compensation includes hourly base plus service charge. Service charge income varies and is not guaranteed. About the Club The Wanderers Club is a casual, multigenerational private golf and country club in Wellington, Florida. We serve more than 600 member families through golf, racquets, swimming, childcare, events, and dining, with a focus on families, sports, and the equestrian lifestyle. Job Summary This role serves as the central communication hub of the Club, owning the flow of information, Member inquiries, front desk operations, and the overall arrival experience for Members and guests. The Lead Host serves as a welcoming and knowledgeable ambassador for The Wanderers Club, ensuring all Member and guest requests, whether in person, by phone, or digitally, are handled promptly, accurately, and directed to the appropriate department.

The role also supports the Club dining operations, helping manage the arrival, greeting, seating, reservations, and overall dining experience of Members and guests. This position works closely with the Food & Beverage team to ensure seamless communication, efficient table management, and a consistently elevated Member experience. Reception and Member Service Serve as the primary point of contact for incoming calls and in-person inquiries; answer and route calls efficiently, ensuring no request is dropped or delayed. Personally handle, or coordinate with the appropriate department, reservations and inquiries related to Dining, Events, Fitness, Racquets, Kids, Golf, and other Club amenities. Welcome Members and guests at the front desk and provide accurate, up-to-date information on general questions, account-related inquiries, Club offerings, events, programs, and operations. Manage guest check-ins and creation of guest passes in accordance with Club policies. Identify Member needs and proactively connect Members with the appropriate department or team member; maintain clear, accurate communication across departments to ensure requests are followed through to completion. Maintain a welcoming environment, with a clean, organized and professional front desk and lobby area, that reflects the Club's service standards. Maintain and update the Lost & Found system in accordance with SOPs. Assist Members with dining-related questions and coordinate requests with relevant F&B team. Communicate changes, closures, and special dining events accurately to Members and internal departments. Track and follow up on outstanding Member requests and administrative items. Dining Arrival and Reservations Serve as a primary point of contact for Members and guests arriving for dining. Manage and coordinate dining reservations, seating requests, special occasions, and Member preferences. Monitor reservations and table availability to support an efficient and balanced dining room flow. Coordinate with servers, hosts, managers, culinary staff, and other F&B team members to ensure timely and accurate communication. Coordinate seating Members and guests in accordance with reservations, table availability, Member preferences, and Club standards. Monitor dining room capacity, wait times, special requests, and guest flow during peak periods. Communicate anticipated busy periods, large parties, special events, and VIP/Member requests to the appropriate F&B leadership. Manage wait list and provide Members with accurate expectations regarding table availability. Ensure special occasions, celebrations, dietary considerations, and other Member preferences are communicated to the appropriate team members. Maintain a strong awareness of the overall dining room experience and promptly escalate service concerns to management. Assist with coordinating private dining, special events, and Club functions when applicable. Help ensure the transition from arrival to seating is seamless, professional, and consistent with Club service standards. Maintain a visible presence during peak dining periods and assist the F&B team as needed. Required Qualifications Previous restaurant hosting or comparable hospitality experience, including reservations, seating, waitlists, and guest communication. A warm, professional manner; clear verbal and written communication; and the ability to build relationships with members and colleagues. Strong organization, accurate data entry, and reliable follow-through while balancing calls, in-person requests, and dining arrivals. Ability to stay composed during busy service, exercise discretion, and work effectively under the MOD's direction. Comfort using email, basic office software, and computerized reservation systems; willingness to learn Club systems. Preferred Experience and Development Private-club, upscale restaurant, or hotel experience is helpful. Familiarity with SevenRooms, Jonas, or other reservation platforms is a plus. Training and demonstrated performance may support growth into broader F&B leadership and a future maître d' role, subject to Club needs. Success Measures Members and guests receive a warm, personalized welcome, with prompt greetings, responsive phone service, and clean, organized reception and dining arrival areas. Reservations and Club information remain accurate and current, seating flows efficiently, and Member requests, preferences, and special occasions are clearly communicated and followed through to completion. Strong coordination across Club departments and early escalation of service concerns ensure a polished, memorable Member experience.

Pay:

$18.00 - $22.00 per hour

Work Location:

In person