Job Description Help for Job Description. Opens a new window. The Sentinel Navigation Assistant serves as a key resource and first point of contact for students at North Florida College (NFC). This role provides direct support to students navigating academic and career pathways, assists with resolving barriers such as holds, and connects students with campus resources. This position also assists daily operations of the Career & Transfer (C&T) Center, coordinates communication and outreach, and supports events and services that prepare students for transfer and career success.. Essential Duties and Responsibilities Student Support & Navigation
- Serve as a liaison between students and NFC resources, helping them access academic, financial, and student support services.
- Proactively contact students to assist with navigating and resolving holds, including facilitating communication with appropriate departments to support hold release.
- Assist students with career and transfer resources, including career assessments (e.g., Focus 2), job board, and clothing closet.
- Provide front-line assistance at the C&T Center, including greeting students, answering questions, and ensuring coverage.
- Support students in scheduling advising, career, and transfer appointments. Communication & Outreach
- Manage Advising and C&T Center email accounts and respond to inquiries in a timely, professional manner.
- Manage the Advising phone line and serve as the main point of contact for students seeking assistance.
- Conduct outreach to students via phone, email, and in-person contact for career assessments, advising reminders, and campus resources.
- Develop flyers and digital materials in Canva to promote workshops, events, and services.
- Distribute promotional materials across campus and in the community. Office & Event Management
- Maintain a clean, welcoming, and organized office environment.
- Train, oversee, and schedule student workers to support office and event functions.
- Manage duplication requests, mail, purchase orders, and maintenance requests for the office and events.
- Assisting in planning, organizing, and executing Career & Transfer Center events, including set-up, breakdown, and collaboration with Student Activities.
- Ensure all technology in the center is functional and coordinate maintenance or troubleshooting when needed. Administrative & Tracking
- Track student appointments and visits using the sessions tracker and C&T Center app.
- Prepare folders and materials for student assessments, workshops, and advising.
- Manage records of outreach, events, and student engagement.
- Provide regular updates to supervisors on student needs, office functions, and event outcomes.