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Now viewing: Bilingual Team Member
PC
Primer Concepts Inc
Bilingual Team Member
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Bilingual Team Member Primer Concepts Inc - 2.7 Diamond Bar, CA Job Details Full-time $55,000 - $65,000 a year 22 hours ago Qualifications Foreign language proficiency Customer communication Full Job Description Got a way with words in English and Spanish? Good. You'll need both. Primer Concepts is seeking a Bilingual Team Member in Ontario to handle customer acquisition and drive sales. The Bilingual Team Member will speak with our customers in person, figure out what they actually need, and explain Verizon's options without making things unnecessarily complicated. As a Bilingual Team Member, you'll do more than translate words; you'll help create stronger customer relationships and better sales experiences for Verizon. Training will prepare our Bilingual Team Members to communicate with customers in both languages, understand their needs, support account requests, and explain available options clearly in person. Responsibilities of the Bilingual Team Member Engage customers in English and Spanish, positioning Verizon as the go‑to choice for modern connectivity during in-person sales conversations. Assess everyday connectivity needs quickly and empathetically in person, and recommend general plans that suit family, work, or personal use. Explain plan options simply, without technical terms, in person, helping customers compare choices and feel confident in their decision. Assist with in-person account management to complete activations, plan adjustments, and basic service updates smoothly. Handle billing and service inquiries with clarity and patience, ensuring customers leave satisfied and informed. Drive sales through in-person conversations by suggesting relevant plan features and helpful add‑ons that enhance daily use. Qualifications of the Bilingual Team Member A high school diploma or equivalent is preferred. Fluency in both English and Spanish is required. Strong interest in telecommunications, sales, or customer service is a plus. Encouraging professional demeanor that builds customer confidence and drives sales. Readiness to absorb new information and apply it effectively in sales conversations.