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Influencer Support Specialist (ISS) Team Member Ryze Party Inc. | Cookeville, TN | Full-Time |

In Office Pay Rate:

$24.00 per hour

Schedule:

Monday-Friday Every day, hundreds of Ryze Influencers are building businesses, helping customers, learning new programs, navigating challenges, and celebrating wins. Behind them is a team making sure they have the information and support they need to keep moving forward. We're looking for an Influencer Support Specialist (ISS) Team Member who can become an important part of that team. You may be exactly who we're looking for if... You don't just complete a task—you want to understand why it matters . When something becomes your recurring responsibility, people don't have to keep reminding you about it. You notice when information is missing and ask the right questions before moving forward. You naturally think one step ahead and anticipate what may be needed next. When you encounter a problem, your first instinct is to understand it and find the right solution—not simply hand it to someone else. You know there's a difference between something you can answer, something you need to research, and something that needs to be escalated. When you do escalate something, you can explain the situation clearly and give someone the information they actually need to make a decision. You can stay organized and accurate even when priorities change around you. You take feedback well, apply what you learn, and keep getting better. You genuinely enjoy being part of a team and will jump in when someone else needs support or coverage. If you're reading this and thinking, "That's me," keep reading. What You'll Do As an ISS Team Member, you'll work alongside our Corporate Captains to support Ryze Influencers and help keep their teams informed, organized, and moving forward.

Your responsibilities will include:

Building strong working relationships with Influencers. Responding to questions through approved communication channels. Providing accurate information about Ryze programs, promotions, policies, procedures, products, systems, and resources. Helping identify solutions and appropriate next steps when questions or problems arise. Supporting assigned Corporate Captains with team operations, priorities, and follow-up. Reviewing assigned inboxes, systems, and communications each day. Maintaining trackers, spreadsheets, records, and follow-up documentation. Tracking activity and ensuring information is documented accurately. Drafting communications for Captain review when needed. Recognizing Influencer achievements and supporting onboarding and recognition efforts. Supporting company events, trainings, product launches, and other initiatives. Identifying recurring questions, concerns, or patterns and bringing them to the appropriate person. Providing clear, useful summaries when an issue needs to be escalated. Following established communication and escalation processes when working with other areas of the company. Supporting other ISS Team Members and Captains when coverage is needed. Protecting confidential company, Influencer, and customer information. Managing recurring responsibilities and deadlines without repeated reminders. You'll receive training on Ryze-specific systems, policies, procedures, and resources. We don't expect you to walk through the door already knowing Ryze. We do expect you to be able to learn quickly, retain what you've learned, and use that information accurately. What We're Looking For We're looking for someone who brings: Strong written and verbal communication skills. Excellent organization and attention to detail. Strong judgment and practical problem-solving skills. Reliable documentation and follow-through. Initiative and the ability to work without constant direction. The ability to build trust and maintain professional relationships. A team-first mindset. The ability to receive feedback and put it into practice. Creative problem-solving while still working within established policies and procedures. The ability to recognize when something needs to be escalated. The ability to adjust quickly when priorities or procedures change. A genuine interest in supporting Influencers and the businesses they're building. Experience & Qualifications High school diploma or equivalent required. Previous experience in customer support, administrative support, field support, sales support, account coordination, or a similar role is preferred. Direct-sales or social-selling experience is a plus. Experience with Google Sheets, Google Docs, Microsoft Teams, Microsoft Office, shared inboxes, Facebook groups, Monday.com, CRM systems, or ticket-management platforms is helpful but not required. More important than already knowing every system is being comfortable learning new technology and using it accurately. What Success Looks Like Here Someone can perform the basic duties of this position by completing the tasks they're assigned. Someone who becomes great at ISS goes further. They understand how their work affects the Influencer they're supporting, the Captain leading that team, and the overall Ryze experience. They notice things. They follow through. They communicate before a small concern becomes a larger problem. They don't need to be chased for recurring responsibilities. They know when to answer, when to research, and when to ask for help. And when the day changes—as days sometimes do at a growing company—they adjust, reorganize, and keep moving. If that sounds like the way you already work, we'd like to hear from you.

Pay:

$24.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off Application Question(s): Ryze does not currently offer employer-sponsored health insurance. Is that something that would prevent you from considering the position? This is a full-time, in-office position at our Cookeville, TN location, Monday through Friday from 8:00 AM-4:30 PM. Are you able to reliably work this schedule in person? Imagine you receive a question from an Influencer and aren't certain of the correct answer. Describe what you would do before asking your supervisor for help.

Work Location:

In person