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Hospitality
Food Production Worker
Ashland, OR
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Long Walk is a boutique vineyard and winery located in Ashland, Oregon. We are committed to organic and sustainable farming practices. Our wine Tasting House is a converted farm building overlookings the Valley, the vineyard and the historic Valley View Orchard (also part of our 50 acre property). The Tasting House is open Wednesday-Sunday from 11am to 6pm. We seek a motivated, team-oriented, energetic self-starter to join our Tasting House team on a part time basis, reporting to the Tasting House manager and assisting in all facets of the customer experience. Taking care of customers and wine club members, including pouring and talking about wine, telling the Long Walk story and driving sales and wine club sign-ups are the main requirements of the position. Sales experience is a plus; a positive approach and an ability to bring passion and energy to the job is a must. Other aspects of the position include helping with inventory and e-mail sign up list management, pitching in on occasional Tasting House events, maintaining a clean and tidy environment, and assisting the Tasting House Manager with special projects as needed. Candidates need to be great communicators with good judgment, a sense of humor (we like to have fun at work!) and the ability to prioritize and multi-task. Willingness to work as part of a team and interact graciously with the public critical. Prior experience in a winery, wine tasting or other hospitality-related environment is a plus but not a requirement. We will consider favorably any candidate with a passion for wine, a desire to learn about and be part of the wine industry, and an "above and beyond" mentality when it comes to customer service!
ESSENTIAL FUNCTIONS / DUTIES
Be available up to 20 hours per week according to a schedule that includes weekends, plus occasional events outside regular hours as agreed
Greet visitors to the Tasting House, pour and discuss wine, and respond to customer questions as appropriate.
Describe and promote Long Walk wines and the Long Walk story.
Effectively sell wine and Wine Club memberships.
Ensure that every visitor enjoys their wine tasting experience.
Prepare and serve charcuterie, cheese boards and other food items.
Handle routine purchasing transactions, including operating the point-of-sale (POS) and related systems and devices
Learn about and develop skills in wine, hospitality field and effective sales techniquies. Wine and wine tasting are meant to be fun, so talking wine and telling the story should be the same.
Help with occasional Tasting House events.
Assist with daily maintenance of a clean, orderly and friendly environment in the Tasting House (indoor and outdoor), including preparing wine displays and wall décor, clearing tables, washing dishes, and polishing glassware.
Work on other projects as assigned by the Tasting House Manager.
SKILLS, EXPERIENCE, AND EDUCATION
Motivated self-starter and team player
Commitment to excellence and high standards in work
Solid knowledge of wines and winemaking processes, or desire to learn and develop same.
Outstanding customer service skills and poise and tact in working with the public.
Effective communication skills across a diverse group of first time visitors, repeat customer, wine club and other members of the Long Walk community
Professional appearance and demeanor
Flexible approach and problem solving mentality, with ability to manage changing priorities with enthusiasm and humor
Ability to calculate figures and amounts such as discounts and percentages.
Ability to lift wine cases up to 40 lbs.
Minimum 21 years of age Successful candidate will have or obtain (with Long Walk assistance) OLCC alcohol server permit and Oregon food handler certificate