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Hospitality
Food Production Worker
Vancouver, WA
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Airfield Estates Winery is a family-owned winery and estate vineyard rooted in the heart of Washington's Yakima Valley. Our passion and commitment to excellence are reflected in every bottle as we craft wines that showcase the unique terroir of our vineyards and celebrate the varietal character of our grapes. With tasting rooms in Prosser, Woodinville, and Vancouver, Washington, we are dedicated to creating memorable wine-tasting experiences through friendly, attentive, and engaging service. We strive to build lasting relationships with our guests and foster a welcoming sense of community within the Airfield Estates family. From first-time visitors to loyal wine club members, guests are invited to explore our extensive portfolio of estate-grown wines while learning about our winemaking practices, vineyard stewardship, and the rich history behind Airfield Estates. Each guest interaction is an opportunity to leave a lasting impression, deepen appreciation for our wines, and inspire future visits. We are seeking an enthusiastic, customer-focused individual to join our team as a Part-Time Wine Tasting Room Sales and Hospitality Associate at our Vancouver location. This role is ideal for someone who enjoys building relationships with guests, delivering exceptional hospitality, and proactively driving wine sales and wine club memberships. Responsibilities include opening and closing procedures, serving wine, light food preparation, educating guests about our wines, vineyard, and history, promoting sales and club memberships, stocking and merchandising, general housekeeping, assisting with inventory, and supporting additional tasks as assigned by management. This position involves regular physical work, including stocking a high volume of wine, and requires availability on weekends and public holidays, as well as occasional weekday, evening, and off-site events.
RESPONSIBILITIES
1. Airfield History Learn the unique and compelling narrative of Airfield Estates and share this story with guests, enriching their experience. 2.
Customer Service:
Extend a warm, friendly greeting to visitors promptly upon arrival, ensuring a hospitable atmosphere from the moment they arrive. Guide guests through wine tastings, providing detailed insights into our wines, winemaking, and vineyard. Be attentive. Anticipate and cater to the needs of every guest, ensuring they feel well taken care of and guaranteeing exceptional service throughout their visit. Maintain a clean, organized, and visually appealing tasting room environment. Assist in the set-up, execution, and clean-up of tasting room events, wine club events, VIP tastings, or private events. Maintain a friendly, positive, courteous, respectful, and professional demeanor toward guests and fellow employees. 3.
Wine Sales:
Effectively promote and sell Airfield Wines to guests, leveraging your knowledge and enthusiasm to encourage purchases. Advocate for the wine club, highlighting its benefits and encouraging membership. Actively promote upcoming events, enhancing customer engagement with our winery. Meet or exceed monthly sales targets and contribute to the overall success of the tasting room. 4.
Product Knowledge:
Stay informed about Airfield Wines, new releases, upcoming events, our vineyard, and winemaking techniques to provide accurate and engaging information to guests. 5.
Teamwork:
Work hard and give 100% daily effort in a fast-paced environment, carrying out the day-to-day operations of the tasting room. Use downtime efficiently by performing essential tasks, such as housekeeping, food prep, and restocking wines, merchandise, packaging, and supplies. Communicate effectively and collaborate with other members of the Airfield Crew to ensure a cohesive and positive work environment.
SCHEDULE
Primarily weekends, with occasional weekday shifts and evening events
REQUIREMENTS
Must be 21 years of age or older. Must be able to work weekends and flexible schedules. Must obtain a Class 12 MAST Permit and Washington State Food Worker Card. Fluent in English. Excellent communication and interpersonal skills. Ability to understand and accurately follow written and verbal instructions. Basic computer proficiency, including experience with POS systems. Previous hospitality, customer service, and sales experience preferred. Passion for wine and the wine industry. Ability to maintain a positive, professional attitude at all times. Ability to be a team player and work well with others. Must be able to work weekends and flexible schedules. Physical ability to safely lift and move cases of wine (45 to 50 lbs.) regularly. Physical ability to stand and walk for extended periods (8+ hours per day).
COMPENSATION & BENEFITS
Wage:
$17.38 per hour + Tips.
Part-Time Shifts:
These are primarily Friday, Saturday, and Sunday, with occasional weekday shifts, evening events, or off-site events.
Wine Club Commission:
$10 per Membership Sign-Up.
Tips:
Pooled daily by location, divided based on hours worked, and paid biweekly.
Paid Time Off:
1 hour PTO accrued for every 40 hours worked.
Employee Discount:
50% discount on Wine, 25% discount on Merchandise Optional Simple IRA (for qualifying staff members): with up to 3% matching of employee contributions Join the Airfield Estates Winery family and help us create memorable experiences and foster a sense of community around our exceptional wines.
Job Type:
Part-time Pay:
From $17.38 per hour
Benefits:
Employee discount Paid time off
Experience:
Hospitality:
1 year (Required) Wine knowledge: 1 year (Preferred) Wine sales: 1 year (Preferred) Ability to