Find & Apply For Gaming Supervisor Jobs in Oklahoma City, Oklahoma

Responsibilities:

Staff Management:

Supervise all casino staff on shift, ensuring adherence to professional standards and operational efficiency. This includes training, scheduling, and performance evaluation.

Customer Service:

Maintain a high standard of customer service across all areas of operation. The shift manager will address and resolve customer complaints, ensuring guest satisfaction and fostering a positive environment.

Game Monitoring:

Oversee all gaming activities, ensuring compliance with all regulatory requirements and internal policies. This includes monitoring game operations and interactions between staff and patrons.

Compliance:

Ensure all operations comply with local, state, and federal laws and regulations concerning gaming and employment.

Interdepartmental Coordination:

Work collaboratively with all other departments to ensure seamless operations, enhancing efficiency and guest experience across the casino.

Key Skills and Qualities:

Professionalism:

The ideal candidate will exhibit a high level of professionalism, with the ability to maintain composure and effectiveness under pressure.

Leadership:

Demonstrated leadership skills are essential, with a proven track record of motivating and guiding teams to exceed their goals.

Customer Service Excellence:

A strong commitment to delivering exceptional customer service, with the ability to handle disputes and challenges gracefully.

Problem-Solving:

Must have excellent problem-solving skills, capable of making quick and effective decisions.

Communication:

Strong communication skills, both verbal and written, are crucial for this role. We are looking for someone who not only fulfills these responsibilities and skills but also brings a passion for the gaming industry and a commitment to creating a welcoming and engaging environment for all our patrons.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person