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Remington Park Racing & Casino

Shift Manager

Pay: Not specified

Posted: 7 weeks ago

Location: Oklahoma City, OK (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/12/2026

Career Insights for Gaming Supervisor

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Scorecard

Based on Oklahoma data

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What they do

A Gaming Supervisor supervises staff and coordinates activity in a particular area of a casino or gambling establishment. Circulates through a gambling or table game area; monitors table coverage and observes staff and customers to be sure that game rules are followed. Explains house operating rules as needed. Handles customer complaints. Sets staff schedules and assignments.

$50,233 / year median in Oklahoma

+6% projected growth

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Job Description

Shift Manager Remington Park Racing & Casino - 3.2 Oklahoma City, OK Job Details Full-time 9 hours ago Qualifications Customer communication Staff supervision Team motivation (leadership skill)

Full Job Description Responsibilities:

Staff Management:

Supervise all casino staff on shift, ensuring adherence to professional standards and operational efficiency. This includes training, scheduling, and performance evaluation.

Customer Service:

Maintain a high standard of customer service across all areas of operation. The shift manager will address and resolve customer complaints, ensuring guest satisfaction and fostering a positive environment.

Game Monitoring:

Oversee all gaming activities, ensuring compliance with all regulatory requirements and internal policies. This includes monitoring game operations and interactions between staff and patrons.

Compliance:

Ensure all operations comply with local, state, and federal laws and regulations concerning gaming and employment.

Interdepartmental Coordination:

Work collaboratively with all other departments to ensure seamless operations, enhancing efficiency and guest experience across the casino.

Key Skills and Qualities:

Professionalism:

The ideal candidate will exhibit a high level of professionalism, with the ability to maintain composure and effectiveness under pressure.

Leadership:

Demonstrated leadership skills are essential, with a proven track record of motivating and guiding teams to exceed their goals.

Customer Service Excellence:

A strong commitment to delivering exceptional customer service, with the ability to handle disputes and challenges gracefully.

Problem-Solving:

Must have excellent problem-solving skills, capable of making quick and effective decisions.

Communication:

Strong communication skills, both verbal and written, are crucial for this role. We are looking for someone who not only fulfills these responsibilities and skills but also brings a passion for the gaming industry and a commitment to creating a welcoming and engaging environment for all our patrons.