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Restaurant Host/Hostess
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Job Description
Join Marriott's Food & Beverage Operations as a Host/Hostess and be the welcoming face of our hospitality experience. You'll warmly greet and seat guests, manage reservations and walk-ins, and coordinate with servers to ensure smooth table flow and timely service. Using Marriott's standards, you'll maintain a clean, organized podium and dining area, handle guest inquiries and special requests, and support wait staff during peak periods. In our people-first, inclusive culture, you'll receive training, growth opportunities, and the chance to create memorable dining experiences for guests from around the world. Responsibilities Warmly greet and seat guests according to reservation and waitlist priorities Manage reservations, waitlists, and table assignments to optimize seating efficiency Communicate guest needs, allergies, and special occasions to servers and supervisors Maintain a clean, organized host stand, menus, and entrance area Answer phones, handle guest inquiries, and provide accurate wait-time estimates Coordinate with restaurant and bar staff to support smooth service flow Assist with managing large parties and group bookings as directed Follow Marriott brand standards and local health and safety guidelines Support opening, shift-change, and closing duties as assigned Contribute to a welcoming, inclusive, and service-focused environment for guests and team members Required Skills Customer service Reservation systems (e.g., Open Table) POS system operation Basic cash handling Queue and table management Phone etiquette Conflict resolution Food and beverage menu knowledge Sanitation and safety awareness Multitasking in fast-paced environment
