Find & Apply For Host / Hostess Jobs in Des Plaines, Illinois

Duties and Responsibilities:

Responsible for building relationships and maintaining close ties with established patron base, as assigned in CMS system through personal contact on property and via phone. Identify, cultivate and build loyalty among valued VIP patrons by developing relationships effectively utilizing marketing and upscale sales techniques. Sign up new members and convert them to loyal patrons. Establish and maintain goodwill, relationships, utilize contact strategy through a variety of in-bound and out-bound channels; handles and resolves problems, questions, and/or concerns of targeted VIP patrons. Arranges accommodations and amenities (i.e., shows, hotel, restaurant, and transportation) for patrons. Ensure the confidentiality of all patron information including telemarketing lists. Ensures patrons are aware of events and supports execution through attendance and follow-up. Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Issues new and replacement players club cards. Act as an intermediary in order to resolve any complaints concerning credit problems; work closely with cage/credit department to resolve any issues with patrons. Provide necessary and/or requested tax information to guest at the beginning of the tax year. Increase profitability of casino revenues through established customer base, as assigned to host in CMS system. Increase rated play and Rush Rewards membership through on-casino-floor selling of card membership. Attends all tournaments and functions to interface with VIP guests and offer assistance whenever needed. Handle patron requests and complaints as received. Provides complimentaries according to established guidelines and sound business practices. Perform all duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino - Des Plaines ICS. All other duties as assigned

Job Requirements:

4 years' experience in casino gaming 2 years' experience in marketing Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences Excellent interpersonal skills Excellent oral and written communication skills Excellent leadership/motivation skills Excellent knowledge in various computer programs including Microsoft Office (Word, Excel, etc.) Budget and mathematical skills Ability to communicate with team members and guests Ability to successfully fulfill the pre-employment process Ability to work flexible shifts and days of the week including holidays Ability to obtain and maintain all necessary licensing Frequent walking, standing, kneeling, twisting, bending and lifting Perks that Work! Medical, Dental, Vision, and Life Insurance 401K - 4% match to 5% Team Member Contribution $1 Daily Meals Earn up to 18 Days of Paid Time Off Your First Year Free Shuttle from Rosemont's Blue Line Station Free Parking On-Site Rivers Casino Scholarship Program for Team Members and their

Children/Grandchildren Tuition Reimbursement Fitness/Gym Reimbursement Community Volunteer Opportunities Leadership Training & Career Advancement Programs Team Member Exclusive Discounts Source:

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