Find & Apply For Hotel Desk Clerk Jobs in Guntersville, Alabama

Job Overview Home2 Suites by

Hilton Guntersville Job Title:

Front Desk Associate (a.k.a. Guest Experience Hero)

Location:

Guntersville, Alabama Job Type:

20-30 hours per week. 3pm-11pm. Friday & Saturday Required. In-person interviews will be scheduled via a phone call and/or email.

About Us:

We're a hospitality team dedicated to making every guest feel welcome, comfortable, and occasionally impressed by how smoothly everything runs. We believe great service comes with professionalism, a positive attitude, and just a touch of personality.

What You'll Do:

Greet guests warmly and handle check-ins/check-outs with efficiency and accuracy Answer phones, emails, and questions—ranging from simple to "I locked myself out at midnight" to "Can you fix my TV?" Manage reservations, room assignments, and special requests Resolve guest concerns with patience, professionalism, and creative problem-solving Coordinate with housekeeping and maintenance to keep everything running seamlessly Stay calm, organized, and friendly—even during busy shifts or unexpected situations

What We're Looking For:

Strong communication and customer service skills Ability to multitask and stay composed under pressure Attention to detail and basic computer skills A positive attitude and sense of humor (because every day is a little different) Previous hospitality experience is a plus, but not required

Bonus Points If You:

Can solve problems quickly without breaking a sweat Know how to keep a straight face during unusual guest requests Enjoy helping people and making their day better

Why Join Us:

Supportive team environment Opportunities to grow within the hospitality industry A workplace where no two days are exactly the same Requirements Proven experience in office management, clerical work, or as a receptionist in a fast-paced environment Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools Excellent organizational skills with the ability to multitask effectively and prioritize tasks efficiently Exceptional phone etiquette skills with experience managing multi-line phone systems Bilingual abilities are highly desirable to serve diverse client needs effectively Previous hotel experience is a plus but not required Strong attention to detail for proofreading documents and data entry tasks Personal assistant or administrative experience that demonstrates reliability and professionalism Join us as a Front Desk Agent where your enthusiasm meets your organizational talent! This role is perfect for someone eager to grow their office management skills while delivering outstanding customer service in a dynamic environment. We value your contributions and are committed to supporting your professional development every step of the way.

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Are you available to work on Friday's, Saturday's and Sunday's?

Background Check Required Experience:

Hotel:

1 year (Preferred)

Work Location:

In person

Pay:

From $13.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person