Find & Apply For Hotel Desk Clerk Jobs in Anaheim, California

-PART-TIME ONLY- -Tuesday and Wednesday- 3:30PM-11:30PM

JOB SUMMARY

Responsible for providing quality guest service as it pertains to checking in/out of hotel guests by registering and assigning rooms to guests, issuing room keys or cards; making and confirming hotel reservations; presenting statements to and collecting payments according to established hotel policies and requirements; and concierge services in a gracious and professional manner. And accommodate guests during their stay in an attentive, courteous, and friendly manner. Demand accuracy with daily accounting procedures. Ability to do light housekeeping duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. The following reflects essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the hotel. Knowledge, understanding, and adherence to Company/ Hotel Core Values. Maintain complete knowledge at all times of: o all hotel amenities/features/services, hours of operation. o all room types, numbers, layout, décor, appointments, and location. o all room rates, special packages, and promotions. o daily house count and expected arrivals/departures. o room availability status for any given day.  Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.  Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.  Familiar yourself with local service providers: transportation, shopping, florists, beauty shops, etc.  Check-in and check-out hotel guests in a confident, professional, courteous, and pleasant manner.  Ensure proper credit card procedures are followed at all times; include matching name on their picture ID, using EMV chip-card machine and, guest signature on registration slip.  Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance. Previous hotel-related experience preferred. Ability to communicate with guests, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. Bucket checks to be performed by each shift to verify data.  Complete all items as listed on shift checklists.  Ensure guest needs are responded to in a timely and efficient manner.  Offer assistance to the individual needs and requests of all guests.  Legibly document maintenance needs and incident reports.  Contact housekeeping or maintenance staff when guests report problems.  Solve all Guest issues immediately using all resources at your disposal; otherwise, inform Front Office Manager/ Hotel Manager if the issue is out of your control.  Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.  Record guest comments or complaints, referring customers to managers, as necessary.  Use the appropriate phrases and greetings when interacting with guests.  Conduct self in a friendly and attentive manner during all guest encounters.  Adhere to all safety policies and procedures.  Responsible for working in a safe and conscientious manner.  Reports faulty equipment, maintenance needs, safety hazards and problems to supervisor.  Knowledge of hotel fire and emergency procedures.  Maintain guest confidentiality at all times.  Keep the front desk, lobby, and common areas clean, maintained and well organized. Restock supplies.  Trains, motivates, and develops front office & Other staff.  Plan, schedule, or supervise the work of other employees.  Promotes teamwork and quality service through daily communications and coordination with other departments.  Complete all tasks and Duties assigned by your supervisor, manager, and corporate officer.  Performs other duties as assigned by manager.  Maintains ALL Certification as required by the Hotel, Brand, and other Local/State/Federal authorities in a timely manner. Attending meetings/training courses as required by management. Follow brand standard and work towards achieving and exceeding the brand benchmarks.

Pay:

$17-$18 per hour depending on experience.

Job Type:

Part-time Pay:

$17.50 - $18.00 per hour

Experience:

Hotel Front Desk:

1 year (Required)

Work Location:

In person