Find & Apply For Hotel Desk Clerk Jobs in Grover Beach, California

The Holiday Inn Express Grover Beach is seeking a reliable , motivated, and guest-focused Front Desk Agent to join our team! If you enjoy hospitality, take pride in providing excellent customer service, and thrive in a fast-paced environment, we'd love to hear from you.

Position Details:

Position:

Front Desk Agent Employment Type:

Part-Time Schedule:

Thursday through Sunday (4 Days), 3:00 PM to 11:00

PM Compensation:

$18/hour

Responsibilities:

Oversee the daily operation of the Front Desk and ensure a welcoming, efficient guest experience. Provide friendly and professional service to all guests and associates. Respond to guest questions, concerns, and complaints promptly and professionally, using appropriate service recovery when needed. Assist guests and callers with local directions, recommendations, and general hotel information. Handle reservations, including same-day reservations, cancellations, and walk-in guests. Maintain knowledge of hotel rates, discounts, promotions, and loyalty programs. Ensure guest accounts, reports, room changes, credit approvals, deposits, and other front desk records are accurate and complete. Assist with achieving positive financial results by following hotel procedures and maintaining accurate records. Maintain a thorough understanding of hotel policies, procedures, and brand standards. Maintain proper control and security of the hotel. Follow up with guests to ensure concerns have been resolved and they are satisfied with their stay. Perform other duties as assigned by management.

Requirements:

Previous hotel or hospitality experience is preferred but not required. Excellent communication and customer service skills. Strong organizational skills and attention to detail. Ability to accurately track information and maintain records. Ability to remain calm, professional, and effective under pressure. Ability to coordinate multiple tasks and priorities in a fast-paced environment. Positive attitude, initiative, and a high level of energy. Ability to interact professionally and courteously with guests and team members. Strong hospitality and problem-solving skills. Ability to understand and follow hotel policies, procedures, and brand standards. Must be dependable, punctual, and committed to providing an outstanding guest experience. How to

Apply:

Interested candidates are encouraged to submit their resumes in one of the following ways: Drop off your resume at the Front Desk of the Holiday Inn Express Grover Beach. Email your resume to our General Manager, Derrick Carter, at gm@hiegroverbeach.com . We're looking for someone who takes pride in hospitality and enjoys making every guest feel welcome. Join our team at the Holiday Inn Express Grover Beach, where great service, teamwork, and a positive guest experience are at the heart of what we do!

Pay:

$18.00 per hour Expected hours: 32.0 per week

Benefits:

Employee discount

Work Location:

In person