Find & Apply For Hotel Desk Clerk Jobs in Rocklin, California

The Front Desk Agent is a member of the Front Office team.

S/he is responsible for:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service-oriented demeanor.

Job Duties/Requirements:

 To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.  Provide the highest quality of service to the customer at all times.  Promptly and effectively deal with guest complaints and requests.  Check guests in and out efficiently and in a friendly manner.  Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company/Hotel.  Handle guest mail and messages per established procedures.  Be very knowledgeable of Rewards program and promotions.  Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.  Take reservation requests efficiently.  Answer switchboard in accordance with standards of proper telephone etiquette.  Block rooms and handle special requests.  Monitor room availability.  Handle safe deposits by guests per established procedures.  Keep lobby and desk area clean and presentable.  Have a thorough knowledge of emergency and security procedures.  Offer and properly handle requests for wake-up calls.  Clean lobby, meeting room, vending room, breakfast room, and back-office area.  Open and close shift and make cash drops.  Ensure all credit cards, cash, and change fund are balanced throughout each shift.  Inform management of any guest or systems related complaints or problems.  Communicate with incoming staff and management by logging pertinent information in the pass on log.  Keep maintenance informed of all maintenance needs.  Pass on guest lost and found inquiries to management or supervisors.  Assist in marketing effort by completing Company Field.  Must wear proper uniform at all times in accordance with the Standards of Appearance.  Have a thorough knowledge of emergency procedures.  Practice safety standards at all times.  Be able to move luggage or packages weighing up to 40lbs.  Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.  Must have a flexible schedule and be able to work nights and weekends. Hours change based on business needs weekly.  Other duties/jobs/positions assigned by management

Pay:

$18.00 - $19.00 per hour

Benefits:

Employee discount

Work Location:

In person