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Now viewing: Guest Services and Inn Operation Associate (two or three days a week AM or PM Shifts)
OE
Ocean Echo Inn & Beach Cottages
Guest Services and Inn Operation Associate (two or three days a week AM or PM Shifts)
Entry-Level JobVerifiedNo experience needed
Job Description
Guest Services & Inn Operations Associate Ocean Echo Inn & Beach Cottages - Santa Cruz, California Ocean Echo Inn & Beach Cottages is a unique boutique inn located on a quiet street steps from Sunny Cove Beach. Because we are a small inn and cottage property, this position involves more than working behind a traditional hotel front desk. Team members assist with guest services, daily property operations, breakfast service, light housekeeping support, and maintaining a welcoming environment throughout the property. We are looking for a dependable, friendly, and hands-on individual who is comfortable working independently and helping wherever needed and running this property as their own. Responsibilities Welcome guests and provide friendly, professional service. Handle guest check-ins, checkouts, reservations, payments, and telephone inquiries. Respond to guest questions, requests, and concerns throughout their stay. Communicate information about the property, beach access, local restaurants, and nearby attractions. Monitor room status and coordinate with housekeeping to ensure rooms are ready for arriving guests. Prepare, restock, and maintain the continental breakfast area. Perform light housekeeping and property upkeep as needed, including tidying common areas, taking out trash, restocking supplies, and assisting with laundry. Deliver linens, towels, amenities, and other requested items to guest rooms and cottages. Inspect rooms and cottages for cleanliness, maintenance concerns, and missing supplies. Report maintenance problems and assist with basic troubleshooting when appropriate. Maintain the front office, lobby, breakfast area, walkways, and other guest areas in a clean and organized condition. Help manage parking and provide guests with property instructions. Follow opening, closing, cash-handling, safety, and emergency procedures. Assist with other duties necessary for the operation of a small inn and cottage property. Qualifications Previous hotel, inn, vacation-rental, customer-service, or hospitality experience is preferred. Friendly, professional, and comfortable interacting with guests. Dependable, punctual, and able to work independently. Willing to assist with a variety of responsibilities rather than remaining exclusively at the front desk. Strong attention to detail and problem-solving skills. Comfortable using computers, reservation systems, email, and payment-processing equipment. Able to walk throughout the property, use stairs, stand for extended periods, and lift or carry supplies weighing up to 30 pounds. Available to work weekends, holidays, mornings, evenings, and varying shifts as required. Position Expectations Ocean Echo Inn & Beach Cottages operates differently from a large, full-service hotel. Employees work as a team and may be asked to assist in different areas of the property during their shift. The successful candidate will understand that guest service includes both front-desk responsibilities and hands-on support throughout the inn and cottages.