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Welcome tasting room and hotel guests with warmth and professionalism.
Conduct engaging wine tastings and share the stories of Zina Hyde Cunningham, the Ledson family, and our wines.
Recommend and sell wine, merchandise, food, tasting experiences, hotel accommodations, and wine-club memberships.
Assist wine-club members and maintain accurate guest and customer information in the company CRM.
Follow up with customers by phone, email, or text when assigned.
Address guest questions and concerns promptly and professionally.
Support individual and team sales, membership, referral, and retention goals. Hotel Guest Services
Assist with hotel check-ins, check-outs, reservations, and guest requests.
Explain hotel amenities, parking, property access, and arrival procedures.
Provide recommendations for local restaurants, wineries, transportation, and activities.
Assist with luggage, room amenities, special requests, and after-hours arrival preparation.
Communicate guest requests, preferences, and maintenance concerns to the appropriate team members.
Help inspect guestrooms and common areas to ensure they are clean, prepared, and presented according to company standards. Daily Operations
Help manage the flow of reservations, walk-ins, hotel guests, wine-club members, and tasting experiences.
Complete opening, daily, and closing checklists accurately.
Prepare cheese and charcuterie boards according to company presentation and food-safety standards.
Restock wine, glassware, wine bags, merchandise, menus, food supplies, and hotel amenities.
Wash, polish, organize, and restock glassware and dishes.
Maintain clean and organized tasting, kitchen, hotel, storage, and guest areas.
Assist with receiving, organizing, and storing wine and operational supplies.
Support event setup, service, breakdown, and cleanup.
Follow cash-handling procedures, including till counts and cash drops.
Complete closing security checks, including doors, gates, cabinets, wine, cash, and storage areas.
Report inventory, maintenance, safety, technology, or property concerns promptly. Required Skills
Positive Attitude & Passion for

Growth:

Maintain a consistently energetic and positive attitude, with a passion for pleasing customers. Driven to grow the business through phone sales and emails while building rapport with every individual, whether they purchase or not.

Communication Excellence:

Demonstrate excellent communication skills and take responsibility for meeting annual revenue goals, member acquisition, and retention targets through professional and effective phone and email interactions.

Wine Passion & Education:

Possess a passion for wine and educate customers and wine club members on their wine needs through suggestive selling and upselling techniques.

Relationship Building:

Engage and nurture long-term relationships with current customers and wine club members to ensure loyalty.

Weekend & Evening Availability:

Must be available to work weekends and occasional evenings for special events as scheduled.

Desire to

Learn & Grow:

Demonstrate a willingness to learn and grow, benefiting from training rooted in 150 years of Ledson family sales experience. Qualifications

Outgoing & Positive Personality:

Must possess a positive, outgoing personality, with respect, honesty, and integrity at the forefront of all interactions.

Proven Sales Experience:

Ability to successfully sell over the phone or via email, with a proven sales record.

Customer Service & Retention:

Strong understanding of customer service and the importance of retention.

Wine Knowledge:

Wine knowledge is a plus, or a desire to expand knowledge through research and participation in staff tastings.

Team Player:

Ability to work collaboratively in a team-oriented environment.

Work Ethic & Integrity:

Strong work ethic and high level of integrity.

Technical Skills:

Basic computer knowledge, including familiarity with Outlook and AMS, is a plus.

Professional Appearance & Demeanor:

Must always maintain and present a professional appearance and demeanor.

Physical Requirements:

Ability to sit and/or stand for an 8-hour shift, lift 40 lbs. as needed.

Screening:

Must be able to pass a drug and background screening. Compensation

Position Type:

Full-time

Hourly Rate:

$20 to $24 per hour, with additional earnings from monthly bonuses based on sales performance.

Benefits:

Medical, dental, and vision benefits are available.
2 weeks of annual vacation accrual.
40 annual sick hours
401K plan.
Opportunity for profit sharing based on length of employment and consistent sales performance.

Pay:

$50,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

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Find & Apply For Hotel Desk Clerk Jobs in Sonoma, California

Wine & Hospitality Associate

Guest Service Specialist