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Hospitality
Hotel Desk Clerk
Rocky Hill, CT

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Hampton Inn & Suites Rocky HIll CT

Guest Service Agent

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Job Description

Guest Service Agent Hampton Inn & Suites Rocky HIll CT Rocky Hill, CT Job Details Part-time $17.50 - $19.00 an hour 9 hours ago Benefits Paid time off Qualifications Computer operation Mail distribution High school diploma or GED Mail management Front desk Mail processing Hotel experience Full Job Description The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy . Job Summary Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be familiar with hospitality terminology. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Balance and prepare individual paperwork for closing of shift according to hotel standards.
Job Types:
Full-time, Part-time Work Remotely No Job Type:
Part-time Pay:
$17.50 - $19.00 per hour
Benefits:
Paid time off
Education:
High school or equivalent (Preferred)
Experience:
Front Desk:
1 year (Preferred)
Hotel Experience:
1 year (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Dental Insurance