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Front Desk Agent

COMFORT SUITES AIRPORT NORTH - 3.4

Miami Springs, FL Job Details Part-time | Full-time From $15 an hour 4 hours ago Qualifications Phone inquiries Phone communication Night audit Greeting customers Hotel and accommodations guest check-in Hotel and accommodations guest inquiries Hotel and accommodations guest check-out Attention to detail Property management systems (PMS) Handling customer service requests Telephone systems Multi-line phone systems Balancing end-of-day transactions Office phone management Business hotel experience Client interaction via phone calls Full Job Description Job Summary Join our dynamic hospitality team as a Front Desk Agent, where your enthusiasm and exceptional customer service skills will create memorable experiences for our guests. In this vibrant role, you will be the welcoming face of our hotel, managing guest check-ins and check-outs, handling inquiries, and ensuring every visitor feels valued and cared for. Your energy and professionalism will set the tone for a positive stay, fostering guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills in a lively resort environment. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage multi-line phone systems with excellent phone etiquette, addressing guest questions and reservations efficiently Handle guest requests promptly, ensuring their needs are met with care and attention to detail Maintain accurate records of guest information, reservations, and billing details using hotel management software Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy Provide information about hotel amenities, local attractions, and services to enhance guest experiences Coordinate with housekeeping and maintenance teams to address guest concerns swiftly and effectively Requirements Proven experience in hospitality management or front desk operations within a hotel or resort setting Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively Strong customer service skills with a friendly, approachable demeanor Knowledge of hotel management systems and multi-line phone systems Ability to handle night audit responsibilities with attention to detail and accuracy Excellent communication skills, both verbal and written, with professional phone etiquette Prior experience in guest relations or hotel experience is preferred but not mandatory; training will be provided for the right candidate Embark on a rewarding career where your passion for hospitality makes every guest feel special. We value energetic individuals who thrive in fast-paced environments and are eager to deliver exceptional service at every touchpoint. Join us today!

Pay:

From $15.00 per hour

Work Location:

In person