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Hospitality
Hotel Desk Clerk
North Palm Beach, FL
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Hotel Front Desk Clerk Super 8 by Wyndham North palm Beach North Palm Beach, FL Job Details Full-time $15
$16 an hour 9 hours ago Benefits Employee discount Qualifications Hotel and accommodations payment processing Customer support experience within hospitality industry Greeting customers Organizational skills Receptionist experience within hospitality industry Hotel experience Full Job Description Front Desk Associate We are seeking a Hotel Front Desk Agent for set hours, but flexibility is appreciated for covering shifts when necessary.
This role serves as the first point of contact for our guests and involves managing all aspects of their accommodations. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. We require a strong focus on customer service, and must have at least two years of hotel front desk experience to be considered. The successful candidate will work the First shift (8am
3pm) 2 shifts, and second shift, from 3 PM to 10PM, 2 shifts.
Flexibility on one more shift. There will only be 4 shifts per week available for this position, more dependent upon schedule fluctuations.
Responsibilities:
Perform check-in and check-out tasks
Handle phone calls from potential and current guests
Inform customers about payment methods and verify their credit card information
Register guests and collect necessary information (contact details, stay dates)
Welcome guests upon arrival and assign rooms
Provide information about the hotel, available rooms, rates, and amenities
Address customer complaints promptly and professionally
Maintain updated records of bookings and payments
Skills:
Previous work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Familiarity with hotel reservation software
Understanding of Online Travel Agency (OTA) websites