Find & Apply For Hotel Desk Clerk Jobs in Sandy Springs, Georgia

Hotel Front Desk Clerk (MUST

HAVE OPERA CLOUD EXPERIENCE

) Waterwalk Extended Stay Atlanta Sandy Springs, GA Job Details Part-time $16 - $17 an hour 1 day ago Benefits Employee discount Qualifications Multilingual Night audit Attention to detail Hotel emergency procedures Multi-line phone systems OPERA Full Job Description Overview We are seeking a dynamic and detail-oriented Hotel Front Desk Clerk with proven expertise in OPERA Cloud property management system to join our vibrant hospitality team. In this pivotal role, you will be the first point of contact for our guests, ensuring an exceptional check-in and check-out experience while managing reservations, guest inquiries, and hotel operations seamlessly. Your energetic approach and commitment to outstanding customer service will help create memorable stays for our guests and uphold our reputation for excellence. If you thrive in a fast-paced environment and possess strong communication skills, especially with multilingual capabilities, this is your opportunity to shine in a rewarding hospitality setting. Duties Welcome guests warmly upon arrival, providing personalized service and assistance throughout their stay Manage reservations efficiently using OPERA Cloud and other property management systems (PMS), including booking modifications and cancellations Handle guest inquiries via multi-line phone systems, demonstrating excellent phone etiquette and problem-solving skills Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly and accurately Conduct night audits, reconcile billing discrepancies, and prepare daily reports to ensure financial accuracy Enforce hotel emergency procedures with clarity and professionalism during incidents or safety concerns Maintain guest relations by addressing concerns proactively, offering solutions, and ensuring overall guest satisfaction Qualifications Proven experience working as a Front Desk Clerk or in a similar hospitality role with extensive knowledge of OPERA Cloud PMS Strong background in hospitality management, customer service, and guest relations Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Familiarity with hotel reservation systems, property management systems (PMS), and resort experience is preferred Excellent communication skills, both verbal and written, with the ability to handle multi-line phone systems confidently Knowledge of hotel emergency procedures, night audit processes, and customer service problem-solving techniques Ability to work flexible hours including nights, weekends, and holidays in a fast-paced environment Join us to deliver exceptional guest experiences through energetic service delivery and expert system management. We value proactive team players who are passionate about hospitality excellence!

Pay:

$16.00 - $17.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Employee discount

Work Location:

In person