Find & Apply For Hotel Desk Clerk Jobs in Mattoon, Illinois

Job Summary As a Front Desk Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and creating a welcoming atmosphere. Viable candidates MUST pass a background check to be eligible for employment. Duties

• Greet guests upon arrival and assist with check-in and check-out procedures
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process reservations over the phone, in person, and online
• Maintain a clean and organized front desk area
• Assist with administrative tasks such as filing, data entry, and photocopying
• Collaborate with other hotel staff to ensure guest satisfaction Skills
• Experience in hotel or resort settings is preferred
• Strong customer service skills with a focus on guest satisfaction
• Proficiency in phone etiquette and handling multiple phone lines
• Bilingual or multilingual abilities are a plus
• Knowledge of front desk operations

Job Type:

Full-time Pay:

$15.00 per hour

Benefits:

Free parking Paid time off Ability to

Commute:

Mattoon, IL 61938 (Required)

Work Location:

In person