Find & Apply For Hotel Desk Clerk Jobs in La Grange, Kentucky

Front Desk Agent -

Job Description Position:

Front Desk Agent Department:

Front Desk Reports To:

General Manager / Front Desk Supervisor Position Summary The Front Desk Agent is responsible for providing friendly, professional, and helpful service to all hotel guests. The Front Desk Agent will handle check-ins and check-outs, reservations, payments, guest questions, and other front desk duties while helping ensure the hotel runs smoothly and guests have a positive stay. Essential Duties & Responsibilities Greet and welcome guests in a friendly and professional manner. Check guests in and out accurately and efficiently. Answer phones and assist guests with questions, requests, and reservations. Make, modify, and cancel reservations according to hotel policies. Verify guest information and payment methods. Process cash, credit card, and other approved payments accurately. Provide guests with information about hotel amenities, breakfast, parking, local restaurants, and nearby attractions. Handle guest concerns and complaints professionally and notify management when necessary. Keep the front desk, lobby, and surrounding areas clean, organized, and presentable. Monitor and respond to guest requests throughout the shift. Communicate important information to the next shift and management. Follow hotel policies and procedures at all times. Protect guest privacy and confidential information. Complete required paperwork, reports, and shift duties accurately. Maintain accurate room status and communicate with housekeeping regarding room availability and cleanliness. Follow proper procedures for lost and found items. Be aware of hotel safety and emergency procedures. Report maintenance issues, damages, or other concerns to management promptly. Assist with breakfast or other hotel duties when needed. Work as part of a team and treat coworkers and guests with respect. Perform other duties assigned by management. Attendance & Reliability Arrive on time and be ready to begin work at the scheduled start time. Follow the assigned work schedule and properly communicate any scheduling issues to management. Remain at the front desk and work area unless duties require otherwise. Follow proper procedures for requesting time off and finding coverage when required. Customer Service Expectations Front Desk Agents are expected to: Be friendly, professional, and respectful. Maintain a positive attitude when dealing with guests and coworkers. Remain calm and professional when handling difficult situations. Avoid arguing with guests or coworkers. Ask management for assistance when a situation cannot be resolved at the front desk. Maintain a clean and professional appearance. Qualifications Previous hotel or customer service experience preferred but not required. Good communication and customer service skills. Basic computer skills. Ability to handle cash and credit card transactions accurately. Ability to multitask in a busy environment. Ability to work independently and as part of a team. Must be dependable, responsible, and willing to learn. Physical Requirements Ability to stand and walk for extended periods. Ability to lift and carry light items as needed. Ability to perform routine front desk and hotel duties. Employee Expectations All Front Desk Agents are expected to follow hotel policies, protect guest and company information, maintain professional behavior, and complete assigned duties before the end of each shift.

Pay:

$12.00 - $14.00 per hour Expected hours: 32.0 per week

Work Location:

In person