Find & Apply For Hotel Desk Clerk Jobs in Marlborough, Massachusetts

Job Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the first point of contact, delivering exceptional customer service while managing reservations, guest inquiries, and front desk operations. Your energetic approach will help foster a welcoming environment, ensuring every guest feels valued and cared for from check-in to check-out. This paid position offers an exciting opportunity to develop your hospitality management skills and thrive in a fast-paced hotel setting. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Handle guest requests, inquiries, and complaints with promptness and enthusiasm, ensuring satisfaction at all times. Manage reservations using property management systems (PMS) such as OPERA or similar platforms, including modifications and cancellations. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently. Maintain accurate records of guest information, billing details, and special requests while adhering to hotel policies. Answer multi-line phone systems with professionalism, providing information about hotel amenities and local attractions. Assist with night audit procedures, balancing accounts and preparing reports to ensure smooth overnight operations. Requirements Proven experience in hospitality management or front desk roles within hotels or resorts. Strong customer service skills with the ability to problem-solve quickly and effectively. Multilingual or bilingual abilities are highly desirable to serve diverse guests better. Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS). Knowledge of hotel emergency procedures and guest relations best practices. Excellent phone etiquette and communication skills for client interaction across multi-line phone systems. Ability to work flexible hours, including nights, weekends, and holidays in a fast-paced environment. Join us if you're passionate about delivering outstanding guest experiences! We value energetic individuals who thrive on creating positive interactions and building lasting relationships with our guests. This role is perfect for those eager to grow their career in hospitality management while making a real impact on every guest's stay.

Pay:

$16.50 - $18.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person